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Cabin attendant report, mia-mad. Unruly passenger interfered with cabin attendant's duties, constantly harassing her. Situation had potential for violence.
| Attributes | |
| ACN | 485940 |
| Time | |
| Date | 200009 |
| Day | Sat |
| Local Time Of Day | 1801 To 2400 |
| Place | |
| Locale Reference | atc facility : zny.artcc |
| State Reference | NY |
| Environment | |
| Light | Night |
| Aircraft 1 | |
| Controlling Facilities | artcc : zny.artcc |
| Operator | common carrier : air carrier |
| Make Model Name | Commercial Fixed Wing |
| Operating Under FAR Part | Part 121 |
| Flight Phase | cruise : level |
| Flight Plan | IFR |
| Person 1 | |
| Affiliation | company : air carrier |
| Function | flight attendant : on duty |
| Qualification | flight attendant : currently qualified flight attendant aircraft qualified on : 8 |
| Experience | flight attendant time airline total : 25 flight attendant time total : 25 flight attendant time type : 100 |
| ASRS Report | 485940 |
| Person 2 | |
| Affiliation | company : air carrier |
| Function | flight attendant : on duty |
| Qualification | flight attendant : currently qualified |
| Events | |
| Anomaly | cabin event : passenger misconduct non adherence : far non adherence : published procedure |
| Independent Detector | other other : cab #1 |
| Resolutory Action | none taken : anomaly accepted |
| Supplementary | |
| Problem Areas | Passenger Human Performance |
| Primary Problem | Passenger Human Performance |
Narrative:
A passenger was very unruly. He interfered with flight attendant #2 by intimidating her with foul and harsh language. He would harass her to the point where she had to discontinue momentarily, her duties. We were afraid that he could have gotten violent. He interrupted people's peace around him.
Original NASA ASRS Text
Title: CABIN ATTENDANT RPT, MIA-MAD. UNRULY PAX INTERFERED WITH CABIN ATTENDANT'S DUTIES, CONSTANTLY HARASSING HER. SIT HAD POTENTIAL FOR VIOLENCE.
Narrative: A PAX WAS VERY UNRULY. HE INTERFERED WITH FLT ATTENDANT #2 BY INTIMIDATING HER WITH FOUL AND HARSH LANGUAGE. HE WOULD HARASS HER TO THE POINT WHERE SHE HAD TO DISCONTINUE MOMENTARILY, HER DUTIES. WE WERE AFRAID THAT HE COULD HAVE GOTTEN VIOLENT. HE INTERRUPTED PEOPLE'S PEACE AROUND HIM.
Data retrieved from NASA's ASRS site as of July 2007 and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.