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Cabin attendant report, A300, jfk-sdq, intoxicated and verbally abusive passenger, refused to situation during descent, landing and taxi-in. Auths met flight and removed him.
| Attributes | |
| ACN | 463195 |
| Time | |
| Date | 200002 |
| Day | Tue |
| Local Time Of Day | 1201 To 1800 |
| Place | |
| State Reference | FO |
| Environment | |
| Light | Daylight |
| Aircraft 1 | |
| Operator | common carrier : air carrier |
| Make Model Name | A300 |
| Operating Under FAR Part | Part 121 |
| Flight Phase | cruise : level descent : approach landing other other |
| Flight Plan | IFR |
| Person 1 | |
| Affiliation | company : air carrier |
| Function | flight attendant : on duty |
| Qualification | flight attendant : currently qualified flight attendant aircraft qualified on : 7 |
| Experience | flight attendant time airline total : 8 flight attendant time total : 8 flight attendant time type : 60 |
| ASRS Report | 463195 |
| Person 2 | |
| Affiliation | company : air carrier |
| Function | observation : passenger |
| Events | |
| Anomaly | cabin event : passenger misconduct non adherence : published procedure non adherence : far non adherence : company policies |
| Independent Detector | other other : 1 |
| Resolutory Action | other |
| Consequence | Other |
| Supplementary | |
| Problem Areas | Passenger Human Performance |
| Primary Problem | Passenger Human Performance |
Narrative:
A passenger appeared to be intoxicated and became belligerent. He refused to situation during descent and landing. He walked to the rear of the aircraft during taxi-in, he became verbally abusive towards 2 flight attendants. I spoke to him in his native tongue and told him to be seated and to be quiet. He refused. He stormed off, holding his briefcase over his head, in a menacing manner, shoving people out of his way. Auths met the flight at sdq and he was carted off.
Original NASA ASRS Text
Title: CABIN ATTENDANT RPT, A300, JFK-SDQ, INTOXICATED AND VERBALLY ABUSIVE PAX, REFUSED TO SIT DURING DSCNT, LNDG AND TAXI-IN. AUTHS MET FLT AND REMOVED HIM.
Narrative: A PAX APPEARED TO BE INTOXICATED AND BECAME BELLIGERENT. HE REFUSED TO SIT DURING DSCNT AND LNDG. HE WALKED TO THE REAR OF THE ACFT DURING TAXI-IN, HE BECAME VERBALLY ABUSIVE TOWARDS 2 FLT ATTENDANTS. I SPOKE TO HIM IN HIS NATIVE TONGUE AND TOLD HIM TO BE SEATED AND TO BE QUIET. HE REFUSED. HE STORMED OFF, HOLDING HIS BRIEFCASE OVER HIS HEAD, IN A MENACING MANNER, SHOVING PEOPLE OUT OF HIS WAY. AUTHS MET THE FLT AT SDQ AND HE WAS CARTED OFF.
Data retrieved from NASA's ASRS site as of July 2007 and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.