Narrative:

The captain made a PA stating that we were probably diverting to houston due to a fast moving front of WX through austin. About 5 mins later, we heard prepare for landing. As the #1 flight attendant made her prepare announcement, I started handing out first class jackets. All of a sudden the plane jolted out of control. I screamed along with other passenger, flew in the air coming down onto an arm rest with my left side. Totally shocked, I tried to pick myself up off the floor between a passenger's legs (to get to my jump seat at 2R) when another jolt occurred, throwing me back up and once again down onto seat X with my left wrist breaking the fall and the passenger grabbing me in his arms. As I gained my composure, looked in the aisle to see flight attendants being held down in aisle by passenger, I accessed cabin from my jump seat. There appeared to be no injuries. There were no announcements -- just quiet. Then #1 flight attendant made her arrival PA on the ground. We weren't sure if we were in houston or austin. We asked the captain about the lack of communication. He said he was sorry. We were met by austin police and the manager customer service austin and the police took reports and gave us ice packs, but were not really sure what to do regarding condition of flight attendants. The station manager had maintenance go on board as we (#3 and #1 flight attendants) reported that arm rests were broken during turbulence. Seat X broken off, others bent or loose. Caterers called regarding the aft galley (cart buckled and food was all over from carts). We were told by passenger that passenger in seat Y had hit the ceiling as well, but he quickly deplaned. We were not able to speak to him. Supplemental information from acn 470036: I was the #1 flight attendant. I fell on my back. The second time the turbulence hit, I fell again onto my back.

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Original NASA ASRS Text

Title: MULTIPLE CABIN ATTENDANT RPT, B757, SJC-AUS. SEVERE TURB ON APCH, CABIN ATTENDANT INJURED AND BROKE ARM RESTS, GALLEY CARTS BUCKLED. NO COM WITH CAPT, NO WARNING.

Narrative: THE CAPT MADE A PA STATING THAT WE WERE PROBABLY DIVERTING TO HOUSTON DUE TO A FAST MOVING FRONT OF WX THROUGH AUSTIN. ABOUT 5 MINS LATER, WE HEARD PREPARE FOR LNDG. AS THE #1 FLT ATTENDANT MADE HER PREPARE ANNOUNCEMENT, I STARTED HANDING OUT FIRST CLASS JACKETS. ALL OF A SUDDEN THE PLANE JOLTED OUT OF CTL. I SCREAMED ALONG WITH OTHER PAX, FLEW IN THE AIR COMING DOWN ONTO AN ARM REST WITH MY L SIDE. TOTALLY SHOCKED, I TRIED TO PICK MYSELF UP OFF THE FLOOR BTWN A PAX'S LEGS (TO GET TO MY JUMP SEAT AT 2R) WHEN ANOTHER JOLT OCCURRED, THROWING ME BACK UP AND ONCE AGAIN DOWN ONTO SEAT X WITH MY L WRIST BREAKING THE FALL AND THE PAX GRABBING ME IN HIS ARMS. AS I GAINED MY COMPOSURE, LOOKED IN THE AISLE TO SEE FLT ATTENDANTS BEING HELD DOWN IN AISLE BY PAX, I ACCESSED CABIN FROM MY JUMP SEAT. THERE APPEARED TO BE NO INJURIES. THERE WERE NO ANNOUNCEMENTS -- JUST QUIET. THEN #1 FLT ATTENDANT MADE HER ARR PA ON THE GND. WE WEREN'T SURE IF WE WERE IN HOUSTON OR AUSTIN. WE ASKED THE CAPT ABOUT THE LACK OF COM. HE SAID HE WAS SORRY. WE WERE MET BY AUSTIN POLICE AND THE MGR CUSTOMER SVC AUSTIN AND THE POLICE TOOK RPTS AND GAVE US ICE PACKS, BUT WERE NOT REALLY SURE WHAT TO DO REGARDING CONDITION OF FLT ATTENDANTS. THE STATION MGR HAD MAINT GO ON BOARD AS WE (#3 AND #1 FLT ATTENDANTS) RPTED THAT ARM RESTS WERE BROKEN DURING TURB. SEAT X BROKEN OFF, OTHERS BENT OR LOOSE. CATERERS CALLED REGARDING THE AFT GALLEY (CART BUCKLED AND FOOD WAS ALL OVER FROM CARTS). WE WERE TOLD BY PAX THAT PAX IN SEAT Y HAD HIT THE CEILING AS WELL, BUT HE QUICKLY DEPLANED. WE WERE NOT ABLE TO SPEAK TO HIM. SUPPLEMENTAL INFO FROM ACN 470036: I WAS THE #1 FLT ATTENDANT. I FELL ON MY BACK. THE SECOND TIME THE TURB HIT, I FELL AGAIN ONTO MY BACK.

Data retrieved from NASA's ASRS site as of July 2007 and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.