Narrative:

Some passengers were removed by the captain because of intoxication. The passenger were loud, smelled of alcohol and other passenger reported seeing this group drinking in the airport bar from XA00 to current boarding time. The captain was informed and called the agent and airport police. The police boarded and removed the group. Later, flight attendants were criticized by our supervisors for not first asking the passenger to be quiet and calm down. Callback conversation with reporter revealed the following information: the reporter stated that the group consisted of 5 men and 1 woman. They had been drinking in the bar for almost 5 hours. When they boarded, they were very loud and obnoxious -- enough to make other passenger switch seats to get away from them. They were also sitting in the exit row. The reporter was the #1 flight attendant and was told by another flight attendant about the problem. An agent came onboard to take them off and a policeman was on the jetway to escort them off. They were rebooked for the next day after they had sobered up. Her supervisor told her that she should have been more human and understanding of them before acting so drastically. The reporter replied that it was against the law to knowingly board intoxicated passenger. The captain had told the reporter if she got any grief from her supervisors, he would have a talk with them, so he had anticipated that the in-flight supervisors wouldn't back her up.

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Original NASA ASRS Text

Title: CABIN ATTENDANT RPT, F100, HPN-ORD. GROUP OF 6 INTOXICATED PAX BOARDED. CAPT CALLED POLICE TO REMOVE THEM BEFORE TKOF. CABIN ATTENDANT SUPVR DISAGREED WITH DECISION.

Narrative: SOME PASSENGERS WERE REMOVED BY THE CAPT BECAUSE OF INTOXICATION. THE PAX WERE LOUD, SMELLED OF ALCOHOL AND OTHER PAX RPTED SEEING THIS GROUP DRINKING IN THE ARPT BAR FROM XA00 TO CURRENT BOARDING TIME. THE CAPT WAS INFORMED AND CALLED THE AGENT AND ARPT POLICE. THE POLICE BOARDED AND REMOVED THE GROUP. LATER, FLT ATTENDANTS WERE CRITICIZED BY OUR SUPVRS FOR NOT FIRST ASKING THE PAX TO BE QUIET AND CALM DOWN. CALLBACK CONVERSATION WITH RPTR REVEALED THE FOLLOWING INFO: THE RPTR STATED THAT THE GROUP CONSISTED OF 5 MEN AND 1 WOMAN. THEY HAD BEEN DRINKING IN THE BAR FOR ALMOST 5 HRS. WHEN THEY BOARDED, THEY WERE VERY LOUD AND OBNOXIOUS -- ENOUGH TO MAKE OTHER PAX SWITCH SEATS TO GET AWAY FROM THEM. THEY WERE ALSO SITTING IN THE EXIT ROW. THE RPTR WAS THE #1 FLT ATTENDANT AND WAS TOLD BY ANOTHER FLT ATTENDANT ABOUT THE PROB. AN AGENT CAME ONBOARD TO TAKE THEM OFF AND A POLICEMAN WAS ON THE JETWAY TO ESCORT THEM OFF. THEY WERE REBOOKED FOR THE NEXT DAY AFTER THEY HAD SOBERED UP. HER SUPVR TOLD HER THAT SHE SHOULD HAVE BEEN MORE HUMAN AND UNDERSTANDING OF THEM BEFORE ACTING SO DRASTICALLY. THE RPTR REPLIED THAT IT WAS AGAINST THE LAW TO KNOWINGLY BOARD INTOXICATED PAX. THE CAPT HAD TOLD THE RPTR IF SHE GOT ANY GRIEF FROM HER SUPVRS, HE WOULD HAVE A TALK WITH THEM, SO HE HAD ANTICIPATED THAT THE INFLT SUPVRS WOULDN'T BACK HER UP.

Data retrieved from NASA's ASRS site as of July 2007 and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.