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37000 Feet | Browse and search NASA's Aviation Safety Reporting System |
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Attributes | |
ACN | 607762 |
Time | |
Date | 200402 |
Day | Sun |
Local Time Of Day | 1801 To 2400 |
Place | |
Locale Reference | airport : ord.airport |
State Reference | IL |
Altitude | agl single value : 0 |
Environment | |
Light | Night |
Aircraft 1 | |
Operator | common carrier : air carrier |
Make Model Name | MD-80 Series (DC-9-80) Undifferentiated or Other Model |
Operating Under FAR Part | Part 121 |
Flight Phase | ground : parked |
Flight Plan | IFR |
Person 1 | |
Affiliation | company : air carrier |
Function | flight attendant : on duty oversight : flight attendant in charge |
Qualification | flight attendant : currently qualified flight attendant aircraft qualified on : 5 |
Experience | flight time last 90 days : 5 flight time total : 8 |
ASRS Report | 607762 |
Person 2 | |
Affiliation | company : air carrier |
Function | other personnel oversight : supervisor |
Events | |
Anomaly | cabin event : passenger misconduct non adherence : company policies non adherence : far non adherence : published procedure |
Independent Detector | other other : 1 |
Resolutory Action | none taken : anomaly accepted |
Consequence | other |
Supplementary | |
Problem Areas | Passenger Human Performance Flight Crew Human Performance Company |
Primary Problem | Flight Crew Human Performance |
Narrative:
Passenger was allowed to board aircraft intoxicated. Passenger service supervisor was alerted of situation, as well as the captain. Captain informed me, as flight attendant #1, that there was nothing he could do to remove this passenger. Passenger was intoxicated and incoherent. Passenger insisted, during flight, to be served alcohol, which we refused. Passenger wanted to get to the cockpit to talk to the captain because we were refusing to serve him alcohol. Passenger informed me that tsa took all of his alcohol in security that day. We had to intervene with the passenger several times and had to ask him to situation down on several occasions. Passenger insisted to stand in back of aircraft. Passenger was informed about his behavior and that he needed to comply. At the moment of boarding, several passenger made us aware about this passenger's behavior outside in the waiting area. This all could have been prevented if the agents and chicago airport would have done their jobs. If the passenger appears to be intoxicated, and in this case it was obvious that he was because he could not answer any questions asked, why did they allow him to board? Furthermore, why did the captain leave us with the passenger onboard? He is the final authority/authorized (I guess not).
Original NASA ASRS Text
Title: AN MD80 FLT ATTENDANT IN CHARGE NOTICED A MAN WAS INTOXICATED DURING BOARDING IN ORD, BUT THE GATE AGENT SUPVR AND CAPT REFUSED TO HAVE HIM REMOVED.
Narrative: PAX WAS ALLOWED TO BOARD ACFT INTOXICATED. PAX SVC SUPVR WAS ALERTED OF SIT, AS WELL AS THE CAPT. CAPT INFORMED ME, AS FLT ATTENDANT #1, THAT THERE WAS NOTHING HE COULD DO TO REMOVE THIS PAX. PAX WAS INTOXICATED AND INCOHERENT. PAX INSISTED, DURING FLT, TO BE SERVED ALCOHOL, WHICH WE REFUSED. PAX WANTED TO GET TO THE COCKPIT TO TALK TO THE CAPT BECAUSE WE WERE REFUSING TO SERVE HIM ALCOHOL. PAX INFORMED ME THAT TSA TOOK ALL OF HIS ALCOHOL IN SECURITY THAT DAY. WE HAD TO INTERVENE WITH THE PAX SEVERAL TIMES AND HAD TO ASK HIM TO SIT DOWN ON SEVERAL OCCASIONS. PAX INSISTED TO STAND IN BACK OF ACFT. PAX WAS INFORMED ABOUT HIS BEHAVIOR AND THAT HE NEEDED TO COMPLY. AT THE MOMENT OF BOARDING, SEVERAL PAX MADE US AWARE ABOUT THIS PAX'S BEHAVIOR OUTSIDE IN THE WAITING AREA. THIS ALL COULD HAVE BEEN PREVENTED IF THE AGENTS AND CHICAGO ARPT WOULD HAVE DONE THEIR JOBS. IF THE PAX APPEARS TO BE INTOXICATED, AND IN THIS CASE IT WAS OBVIOUS THAT HE WAS BECAUSE HE COULD NOT ANSWER ANY QUESTIONS ASKED, WHY DID THEY ALLOW HIM TO BOARD? FURTHERMORE, WHY DID THE CAPT LEAVE US WITH THE PAX ONBOARD? HE IS THE FINAL AUTH (I GUESS NOT).
Data retrieved from NASA's ASRS site as of July 2007 and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.