An MD80 flight attendant in charge noticed a man was intoxicated during boarding in ord, but the gat...

Attributes
ACN	607762
Time
Date	200402
Day	Sun
Local Time Of Day	1801 To 2400
Place
Locale Reference	airport : ord.airport
State Reference	IL
Altitude	agl single value : 0
Environment
Light	Night
Aircraft 1
Operator	common carrier : air carrier
Make Model Name	MD-80 Series (DC-9-80) Undifferentiated or Other Model
Operating Under FAR Part	Part 121
Flight Phase	ground : parked
Flight Plan	IFR
Person 1
Affiliation	company : air carrier
Function	flight attendant : on duty oversight : flight attendant in charge
Qualification	flight attendant : currently qualified flight attendant aircraft qualified on : 5
Experience	flight time last 90 days : 5 flight time total : 8
ASRS Report	607762
Person 2
Affiliation	company : air carrier
Function	other personnel oversight : supervisor
Events
Anomaly	cabin event : passenger misconduct non adherence : company policies non adherence : far non adherence : published procedure
Independent Detector	other other : 1
Resolutory Action	none taken : anomaly accepted
Consequence	other
Supplementary
Problem Areas	Passenger Human Performance Flight Crew Human Performance Company
Primary Problem	Flight Crew Human Performance

Narrative:

Passenger was allowed to board aircraft intoxicated. Passenger service supervisor was alerted of situation, as well as the captain. Captain informed me, as flight attendant #1, that there was nothing he could do to remove this passenger. Passenger was intoxicated and incoherent. Passenger insisted, during flight, to be served alcohol, which we refused. Passenger wanted to get to the cockpit to talk to the captain because we were refusing to serve him alcohol. Passenger informed me that tsa took all of his alcohol in security that day. We had to intervene with the passenger several times and had to ask him to situation down on several occasions. Passenger insisted to stand in back of aircraft. Passenger was informed about his behavior and that he needed to comply. At the moment of boarding, several passenger made us aware about this passenger's behavior outside in the waiting area. This all could have been prevented if the agents and chicago airport would have done their jobs. If the passenger appears to be intoxicated, and in this case it was obvious that he was because he could not answer any questions asked, why did they allow him to board? Furthermore, why did the captain leave us with the passenger onboard? He is the final authority/authorized (I guess not).

Original NASA ASRS Text

Title: AN MD80 FLT ATTENDANT IN CHARGE NOTICED A MAN WAS INTOXICATED DURING BOARDING IN ORD, BUT THE GATE AGENT SUPVR AND CAPT REFUSED TO HAVE HIM REMOVED.

Narrative: PAX WAS ALLOWED TO BOARD ACFT INTOXICATED. PAX SVC SUPVR WAS ALERTED OF SIT, AS WELL AS THE CAPT. CAPT INFORMED ME, AS FLT ATTENDANT #1, THAT THERE WAS NOTHING HE COULD DO TO REMOVE THIS PAX. PAX WAS INTOXICATED AND INCOHERENT. PAX INSISTED, DURING FLT, TO BE SERVED ALCOHOL, WHICH WE REFUSED. PAX WANTED TO GET TO THE COCKPIT TO TALK TO THE CAPT BECAUSE WE WERE REFUSING TO SERVE HIM ALCOHOL. PAX INFORMED ME THAT TSA TOOK ALL OF HIS ALCOHOL IN SECURITY THAT DAY. WE HAD TO INTERVENE WITH THE PAX SEVERAL TIMES AND HAD TO ASK HIM TO SIT DOWN ON SEVERAL OCCASIONS. PAX INSISTED TO STAND IN BACK OF ACFT. PAX WAS INFORMED ABOUT HIS BEHAVIOR AND THAT HE NEEDED TO COMPLY. AT THE MOMENT OF BOARDING, SEVERAL PAX MADE US AWARE ABOUT THIS PAX'S BEHAVIOR OUTSIDE IN THE WAITING AREA. THIS ALL COULD HAVE BEEN PREVENTED IF THE AGENTS AND CHICAGO ARPT WOULD HAVE DONE THEIR JOBS. IF THE PAX APPEARS TO BE INTOXICATED, AND IN THIS CASE IT WAS OBVIOUS THAT HE WAS BECAUSE HE COULD NOT ANSWER ANY QUESTIONS ASKED, WHY DID THEY ALLOW HIM TO BOARD? FURTHERMORE, WHY DID THE CAPT LEAVE US WITH THE PAX ONBOARD? HE IS THE FINAL AUTH (I GUESS NOT).

Data retrieved from NASA's ASRS site as of July 2007 and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.

An MD80 flight attendant in charge noticed a man was intoxicated during boarding in ord, but the gate agent supervisor and captain refused to have him removed.