Cabin attendant report, S80, ord-aus. Man threatened woman, verbally abused her, cabin attendant and...

Attributes
ACN	483283
Time
Date	200007
Day	Wed
Local Time Of Day	1801 To 2400
Place
Locale Reference	atc facility : zau.artcc
State Reference	IL
Environment
Light	Night
Aircraft 1
Controlling Facilities	artcc : zau.artcc tower : dfw.tower
Operator	common carrier : air carrier
Make Model Name	MD-80 Super 80
Operating Under FAR Part	Part 121
Flight Phase	cruise : level
Flight Plan	IFR
Person 1
Affiliation	company : air carrier
Function	flight attendant : on duty
Qualification	flight attendant : currently qualified flight attendant aircraft qualified on : 5
Experience	flight attendant time airline total : 1.2 flight attendant time total : 1.2 flight attendant time type : 90
ASRS Report	483283
Person 2
Affiliation	company : air carrier
Function	observation : passenger
Events
Anomaly	cabin event : passenger misconduct non adherence : company policies non adherence : far non adherence : published procedure
Independent Detector	other other : cab #1
Resolutory Action	other
Consequence	other Other
Supplementary
Problem Areas	Passenger Human Performance
Primary Problem	Passenger Human Performance

Narrative:

A passenger verbally abused the lady next to him repeatedly. When I intervened, he verbally abused myself and other passenger. He then continued on to threaten the lady seated next to him stating 'I know where you live, I saw it on your laptop.' the lady was so scared, she requested security to escort her to her car in austin. Gentleman was in xa, first name was X. Lady was in xb. Callback conversation with reporter revealed the following information: the reporter stated that what provoked the man's anger at the lady sitting next to him was that he told her that he was going to order a beer and then put his headsets on, so he wouldn't be able to hear the flight attendant ask him for money. When the reporter came to serve him, he did exactly that, except that the lady told the reporter that this is what he had planned to do. The man turned to her and called her a *&%$# &^)@*% and told the reporter the same thing. The reporter told him to 'button his mouth' and went to tell the captain. She also got the surrounding passenger to write a witness statement, so the man turned on all the passenger sitting around him and called them similar names. The police met the flight in austin, but didn't arrest him, because he hadn't been physically abusive. They did escort the woman to her car. The captain was furious that nothing was done to the man, so he talked to the airline's management to ban this man for life from their airline.

Original NASA ASRS Text

Title: CABIN ATTENDANT RPT, S80, ORD-AUS. MAN THREATENED WOMAN, VERBALLY ABUSED HER, CABIN ATTENDANT AND OTHER PAX. POLICE MET FLT, NO ARREST. POLICE ESCORTED WOMAN TO HER CAR.

Narrative: A PAX VERBALLY ABUSED THE LADY NEXT TO HIM REPEATEDLY. WHEN I INTERVENED, HE VERBALLY ABUSED MYSELF AND OTHER PAX. HE THEN CONTINUED ON TO THREATEN THE LADY SEATED NEXT TO HIM STATING 'I KNOW WHERE YOU LIVE, I SAW IT ON YOUR LAPTOP.' THE LADY WAS SO SCARED, SHE REQUESTED SECURITY TO ESCORT HER TO HER CAR IN AUSTIN. GENTLEMAN WAS IN XA, FIRST NAME WAS X. LADY WAS IN XB. CALLBACK CONVERSATION WITH RPTR REVEALED THE FOLLOWING INFO: THE RPTR STATED THAT WHAT PROVOKED THE MAN'S ANGER AT THE LADY SITTING NEXT TO HIM WAS THAT HE TOLD HER THAT HE WAS GOING TO ORDER A BEER AND THEN PUT HIS HEADSETS ON, SO HE WOULDN'T BE ABLE TO HEAR THE FLT ATTENDANT ASK HIM FOR MONEY. WHEN THE RPTR CAME TO SERVE HIM, HE DID EXACTLY THAT, EXCEPT THAT THE LADY TOLD THE RPTR THAT THIS IS WHAT HE HAD PLANNED TO DO. THE MAN TURNED TO HER AND CALLED HER A *&%$# &^)@*% AND TOLD THE RPTR THE SAME THING. THE RPTR TOLD HIM TO 'BUTTON HIS MOUTH' AND WENT TO TELL THE CAPT. SHE ALSO GOT THE SURROUNDING PAX TO WRITE A WITNESS STATEMENT, SO THE MAN TURNED ON ALL THE PAX SITTING AROUND HIM AND CALLED THEM SIMILAR NAMES. THE POLICE MET THE FLT IN AUSTIN, BUT DIDN'T ARREST HIM, BECAUSE HE HADN'T BEEN PHYSICALLY ABUSIVE. THEY DID ESCORT THE WOMAN TO HER CAR. THE CAPT WAS FURIOUS THAT NOTHING WAS DONE TO THE MAN, SO HE TALKED TO THE AIRLINE'S MGMNT TO BAN THIS MAN FOR LIFE FROM THEIR AIRLINE.

Data retrieved from NASA's ASRS site as of July 2007 and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.

Cabin attendant report, S80, ord-aus. Man threatened woman, verbally abused her, cabin attendant and other passenger. Police met flight, no arrest. Police escorted woman to her car.