Cabin attendant report, B777, nrt-ZZZ, us, verbally abusive passenger drinking from own bottle, thre...

Attributes
ACN	457968
Time
Date	199907
Day	Tue
Local Time Of Day	0601 To 1200
Place
Locale Reference	atc facility : zoa.artcc
State Reference	CA
Environment
Weather Elements	Turbulence
Light	Night
Aircraft 1
Controlling Facilities	artcc : zoa.artcc artcc : zme.artcc
Operator	common carrier : air carrier
Make Model Name	B777 Undifferentiated or Other Model
Operating Under FAR Part	Part 121
Flight Phase	cruise : level
Flight Plan	IFR
Person 1
Affiliation	company : air carrier
Function	flight attendant : on duty oversight : flight attendant in charge
Qualification	flight attendant : currently qualified flight attendant aircraft qualified on : 7
Experience	flight attendant time airline total : 26.5 flight attendant time total : 26.5 flight attendant time type : 95
ASRS Report	457968
Person 2
Affiliation	company : air carrier
Function	flight attendant : on duty
Qualification	flight attendant : currently qualified
Events
Anomaly	cabin event : passenger misconduct non adherence : far non adherence : published procedure non adherence : company policies
Independent Detector	other other : 2
Resolutory Action	other
Consequence	Other
Supplementary
Problem Areas	Passenger Human Performance
Primary Problem	Passenger Human Performance

Narrative:

Passenger X seated in xx was intoxicated. He was refused more liquor. However, he opened a bottle he had purchased from duty free. Flight attendant took the bottle from him. He proceeded to walk up and down the aisle, being loud and taking his shirt off. Flight attendant #2 was the main flight attendant who came in contact with the passenger. Apparently, the passenger threatened flight attendant #2. I did not witness this. However, I did go talk to the passenger and explained to him if he didn't quiet down we were going to land. Upon landing in ZZZ, the police boarded the aircraft and took the passenger off. Callback conversation with reporter revealed the following information: the reporter said that she heard second-hand that the male flight attendant, who dealt the most with the passenger, was actually personally threatened by him. She felt the flight attendant's gender may have had something to do with his loud behavior, because when she came back to talk to him, he quieted down and then he put a blanket over his head. They had to move a passenger sitting in front of him to business class to get away from the scene. When they got to their destination, the police (who met the flight) had everyone stay in their seats until they came on board and took him off, still with the blanket covering his head.

Original NASA ASRS Text

Title: CABIN ATTENDANT RPT, B777, NRT-ZZZ, US, VERBALLY ABUSIVE PAX DRINKING FROM OWN BOTTLE, THREATENED CABIN ATTENDANT #2. POLICE TOOK PAX OFF IN ZZZ.

Narrative: PAX X SEATED IN XX WAS INTOXICATED. HE WAS REFUSED MORE LIQUOR. HOWEVER, HE OPENED A BOTTLE HE HAD PURCHASED FROM DUTY FREE. FLT ATTENDANT TOOK THE BOTTLE FROM HIM. HE PROCEEDED TO WALK UP AND DOWN THE AISLE, BEING LOUD AND TAKING HIS SHIRT OFF. FLT ATTENDANT #2 WAS THE MAIN FLT ATTENDANT WHO CAME IN CONTACT WITH THE PAX. APPARENTLY, THE PAX THREATENED FLT ATTENDANT #2. I DID NOT WITNESS THIS. HOWEVER, I DID GO TALK TO THE PAX AND EXPLAINED TO HIM IF HE DIDN'T QUIET DOWN WE WERE GOING TO LAND. UPON LNDG IN ZZZ, THE POLICE BOARDED THE ACFT AND TOOK THE PAX OFF. CALLBACK CONVERSATION WITH RPTR REVEALED THE FOLLOWING INFO: THE RPTR SAID THAT SHE HEARD SECOND-HAND THAT THE MALE FLT ATTENDANT, WHO DEALT THE MOST WITH THE PAX, WAS ACTUALLY PERSONALLY THREATENED BY HIM. SHE FELT THE FLT ATTENDANT'S GENDER MAY HAVE HAD SOMETHING TO DO WITH HIS LOUD BEHAVIOR, BECAUSE WHEN SHE CAME BACK TO TALK TO HIM, HE QUIETED DOWN AND THEN HE PUT A BLANKET OVER HIS HEAD. THEY HAD TO MOVE A PAX SITTING IN FRONT OF HIM TO BUSINESS CLASS TO GET AWAY FROM THE SCENE. WHEN THEY GOT TO THEIR DEST, THE POLICE (WHO MET THE FLT) HAD EVERYONE STAY IN THEIR SEATS UNTIL THEY CAME ON BOARD AND TOOK HIM OFF, STILL WITH THE BLANKET COVERING HIS HEAD.

Data retrieved from NASA's ASRS site as of July 2007 and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.

Cabin attendant report, B777, nrt-ZZZ, us, verbally abusive passenger drinking from own bottle, threatened cabin attendant #2. Police took passenger off in ZZZ.