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Cabin attendant report, B767-300, jfk-sfo. Passenger caught smoking in lavatory, warned repeatedly to stop, ignored warnings. Auths met flight.
| Attributes | |
| ACN | 485565 |
| Time | |
| Date | 200009 |
| Day | Wed |
| Local Time Of Day | 1201 To 1800 |
| Place | |
| Locale Reference | atc facility : zau.artcc |
| State Reference | IL |
| Environment | |
| Light | Daylight |
| Aircraft 1 | |
| Controlling Facilities | artcc : zau.artcc |
| Operator | common carrier : air carrier |
| Make Model Name | B767-300 and 300 ER |
| Operating Under FAR Part | Part 121 |
| Flight Phase | cruise : level |
| Flight Plan | IFR |
| Person 1 | |
| Affiliation | company : air carrier |
| Function | flight attendant : on duty |
| Experience | flight attendant time airline total : 23 flight attendant time total : 23 flight attendant time type : 100 |
| ASRS Report | 485565 |
| Person 2 | |
| Affiliation | company : air carrier |
| Function | observation : passenger |
| Events | |
| Anomaly | cabin event : passenger misconduct non adherence : company policies non adherence : far non adherence : published procedure other anomaly other anomaly |
| Independent Detector | other other : cab #3 |
| Resolutory Action | other |
| Consequence | Other |
| Supplementary | |
| Problem Areas | Passenger Human Performance |
| Primary Problem | Passenger Human Performance |
Narrative:
A passenger was smoking in the lavatory and was warned not to smoke again, and was told of the safety hazard to the aircraft. Two hours later, he again went into the aircraft lavatory and began smoking again. He repeatedly flushed the toilet to get rid of the smoke (flushing 9 times). When he came out of the lavatory he was spoken to again, but was very rude, and denied smoking, even though we could smell smoke on him and in the lavatory. Callback conversation with reporter revealed the following information: the reporter stated that she wasn't actually involved in all of the incidents, but that the young man was vulgar and thought he could just continue smoking in the lavatory without any consequences. Auths did meet the flight, but she doesn't know if the passenger was fined.
Original NASA ASRS Text
Title: CABIN ATTENDANT RPT, B767-300, JFK-SFO. PAX CAUGHT SMOKING IN LAVATORY, WARNED REPEATEDLY TO STOP, IGNORED WARNINGS. AUTHS MET FLT.
Narrative: A PAX WAS SMOKING IN THE LAVATORY AND WAS WARNED NOT TO SMOKE AGAIN, AND WAS TOLD OF THE SAFETY HAZARD TO THE ACFT. two HRS LATER, HE AGAIN WENT INTO THE ACFT LAVATORY AND BEGAN SMOKING AGAIN. HE REPEATEDLY FLUSHED THE TOILET TO GET RID OF THE SMOKE (FLUSHING 9 TIMES). WHEN HE CAME OUT OF THE LAVATORY HE WAS SPOKEN TO AGAIN, BUT WAS VERY RUDE, AND DENIED SMOKING, EVEN THOUGH WE COULD SMELL SMOKE ON HIM AND IN THE LAVATORY. CALLBACK CONVERSATION WITH RPTR REVEALED THE FOLLOWING INFO: THE RPTR STATED THAT SHE WASN'T ACTUALLY INVOLVED IN ALL OF THE INCIDENTS, BUT THAT THE YOUNG MAN WAS vulgar AND THOUGHT HE COULD JUST CONTINUE SMOKING IN THE LAVATORY WITHOUT ANY CONSEQUENCES. AUTHS DID MEET THE FLT, BUT SHE DOESN'T KNOW IF THE PAX WAS FINED.
Data retrieved from NASA's ASRS site as of July 2007 and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.