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Cabin attendant report, B777, zurich-dfw. Design flaw in location of arm rest at row change from 4 to 5 abreast seats, arm protrudes into aisle 8-10 inches. Cabin attendant injury.
| Attributes | |
| ACN | 489353 |
| Time | |
| Date | 200010 |
| Day | Tue |
| Local Time Of Day | 0601 To 1200 |
| Place | |
| Locale Reference | atc facility : lfff.artcc |
| State Reference | FO |
| Environment | |
| Light | Daylight |
| Aircraft 1 | |
| Controlling Facilities | artcc : lfff.artcc |
| Operator | common carrier : air carrier |
| Make Model Name | B777 Undifferentiated or Other Model |
| Operating Under FAR Part | Part 121 |
| Flight Phase | cruise : level |
| Flight Plan | IFR |
| Person 1 | |
| Affiliation | company : air carrier |
| Function | flight attendant : on duty |
| Qualification | flight attendant : currently qualified flight attendant aircraft qualified on : 5 |
| Experience | flight attendant time airline total : 34 flight attendant time total : 37 flight attendant time type : 50 |
| ASRS Report | 489353 |
| Person 2 | |
| Affiliation | company : air carrier |
| Function | observation : passenger |
| Events | |
| Anomaly | aircraft equipment problem : less severe cabin event other |
| Independent Detector | other other : cab #1 |
| Resolutory Action | none taken : anomaly accepted |
| Consequence | other |
| Supplementary | |
| Problem Areas | Company Cabin Crew Human Performance Aircraft |
| Primary Problem | Aircraft |
Narrative:
The arm rest at xc sticks out into the aisle 10 inches more than the arm rest at yc. As I was backing up the aisle, pulling the loaded meal cart, I backed into the arm rest at xc. I fell sideways against the passenger sitting in xc. The cart rolled onto the top of the top left of my foot with the brake pedal. This left a 1/4 inch open wound. We quite often run into this arm rest, so obviously the design is poor, however, I'm not quite sure how it could be corrected. An engineer should be able to figure it out. Callback conversation with reporter revealed the following information: the reporter stated the arm rest actually does stick out 8-10 inches from the row in front. This is due to the seat confign going from 4 abreast to 5 abreast. The cart rolled onto her foot, causing her to fall onto the shoulder of the man sitting in the aisle seat. Her foot wasn't bleeding enough for the captain to divert the plane for medical help. It swelled to the size of a walnut, and she was unable to continue her duties.
Original NASA ASRS Text
Title: CABIN ATTENDANT RPT, B777, ZURICH-DFW. DESIGN FLAW IN LOCATION OF ARM REST AT ROW CHANGE FROM 4 TO 5 ABREAST SEATS, ARM PROTRUDES INTO AISLE 8-10 INCHES. CABIN ATTENDANT INJURY.
Narrative: THE ARM REST AT XC STICKS OUT INTO THE AISLE 10 INCHES MORE THAN THE ARM REST AT YC. AS I WAS BACKING UP THE AISLE, PULLING THE LOADED MEAL CART, I BACKED INTO THE ARM REST AT XC. I FELL SIDEWAYS AGAINST THE PAX SITTING IN XC. THE CART ROLLED ONTO THE TOP OF THE TOP L OF MY FOOT WITH THE BRAKE PEDAL. THIS LEFT A 1/4 INCH OPEN WOUND. WE QUITE OFTEN RUN INTO THIS ARM REST, SO OBVIOUSLY THE DESIGN IS POOR, HOWEVER, I'M NOT QUITE SURE HOW IT COULD BE CORRECTED. AN ENGINEER SHOULD BE ABLE TO FIGURE IT OUT. CALLBACK CONVERSATION WITH RPTR REVEALED THE FOLLOWING INFO: THE RPTR STATED THE ARM REST ACTUALLY DOES STICK OUT 8-10 INCHES FROM THE ROW IN FRONT. THIS IS DUE TO THE SEAT CONFIGN GOING FROM 4 ABREAST TO 5 ABREAST. THE CART ROLLED ONTO HER FOOT, CAUSING HER TO FALL ONTO THE SHOULDER OF THE MAN SITTING IN THE AISLE SEAT. HER FOOT WASN'T BLEEDING ENOUGH FOR THE CAPT TO DIVERT THE PLANE FOR MEDICAL HELP. IT SWELLED TO THE SIZE OF A WALNUT, AND SHE WAS UNABLE TO CONTINUE HER DUTIES.
Data retrieved from NASA's ASRS site as of July 2007 and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.