Intoxicated man pushed cabin attendant, struggled with other cabin attendant. Cockpit called. First ...

Attributes
ACN	493723
Time
Date	200011
Day	Sat
Local Time Of Day	0601 To 1200
Place
Locale Reference	atc facility : zny.artcc
State Reference	NY
Environment
Light	Daylight
Aircraft 1
Controlling Facilities	artcc : zny.artcc
Operator	common carrier : air carrier
Make Model Name	B767 Undifferentiated or Other Model
Operating Under FAR Part	Part 121
Flight Phase	cruise : level
Flight Plan	IFR
Person 1
Affiliation	company : air carrier
Function	flight attendant : on duty
Experience	flight attendant time airline total : 1.5 flight attendant time total : 5
ASRS Report	493723
Person 2
Affiliation	company : air carrier
Function	flight attendant : on duty
Qualification	flight attendant : currently qualified
Events
Anomaly	cabin event : passenger misconduct non adherence : far non adherence : company policies non adherence : published procedure
Independent Detector	other other : cab #1
Resolutory Action	other
Consequence	Other
Supplementary
Problem Areas	Passenger Human Performance Cabin Crew Human Performance
Primary Problem	Passenger Human Performance

Narrative:

A passenger was extremely drunk. He would not comply with my concern that he was a main cabin passenger who decided to seat himself in business class. I asked him to return to his seat in the main cabin. He proceeded to get up, head toward the main cabin. Suddenly, he turned back around, heading for business class, pushing me. I stopped him from returning to business class and called for another flight attendant's assistance. The passenger struggled with other flight attendants, and cockpit was called out. Callback conversation with reporter revealed the following information: the reporter stated that the man was slobbering drunk and was slobbering all over a helpless woman in the last row of business class in the window seat. She told him that his seat was located in the back. After he pushed the reporter aside, she called for the male language-qualified flight attendant for assistance. After that, she no longer was involved in the incident. The first officer came back and talked with the man. When they got to chicago, the captain made an announcement for the passenger to remain seated until security could come on board and escort the man off.

Original NASA ASRS Text

Title: INTOXICATED MAN PUSHED CABIN ATTENDANT, STRUGGLED WITH OTHER CABIN ATTENDANT. COCKPIT CALLED. FO INTERVENTION. SECURITY ESCORTED PAX OFF.

Narrative: A PAX WAS EXTREMELY DRUNK. HE WOULD NOT COMPLY WITH MY CONCERN THAT HE WAS A MAIN CABIN PAX WHO DECIDED TO SEAT HIMSELF IN BUSINESS CLASS. I ASKED HIM TO RETURN TO HIS SEAT IN THE MAIN CABIN. HE PROCEEDED TO GET UP, HEAD TOWARD THE MAIN CABIN. SUDDENLY, HE TURNED BACK AROUND, HDG FOR BUSINESS CLASS, PUSHING ME. I STOPPED HIM FROM RETURNING TO BUSINESS CLASS AND CALLED FOR ANOTHER FLT ATTENDANT'S ASSISTANCE. THE PAX STRUGGLED WITH OTHER FLT ATTENDANTS, AND COCKPIT WAS CALLED OUT. CALLBACK CONVERSATION WITH RPTR REVEALED THE FOLLOWING INFO: THE RPTR STATED THAT THE MAN WAS SLOBBERING DRUNK AND WAS SLOBBERING ALL OVER A HELPLESS WOMAN IN THE LAST ROW OF BUSINESS CLASS IN THE WINDOW SEAT. SHE TOLD HIM THAT HIS SEAT WAS LOCATED IN THE BACK. AFTER HE PUSHED THE RPTR ASIDE, SHE CALLED FOR THE MALE LANGUAGE-QUALIFIED FLT ATTENDANT FOR ASSISTANCE. AFTER THAT, SHE NO LONGER WAS INVOLVED IN THE INCIDENT. THE FO CAME BACK AND TALKED WITH THE MAN. WHEN THEY GOT TO CHICAGO, THE CAPT MADE AN ANNOUNCEMENT FOR THE PAX TO REMAIN SEATED UNTIL SECURITY COULD COME ON BOARD AND ESCORT THE MAN OFF.

Data retrieved from NASA's ASRS site as of July 2007 and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.

Intoxicated man pushed cabin attendant, struggled with other cabin attendant. Cockpit called. First officer intervention. Security escorted passenger off.