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Boarding procedure. Unruly, verbally abusive man demanded to situation with wife, refused to move bags from exit. Removed on ground.
| Attributes | |
| ACN | 494186 |
| Time | |
| Date | 200011 |
| Day | Mon |
| Local Time Of Day | 0601 To 1200 |
| Place | |
| Locale Reference | airport : jfk.airport |
| State Reference | NY |
| Altitude | agl bound lower : 0 agl bound upper : 0 |
| Environment | |
| Light | Daylight |
| Aircraft 1 | |
| Operator | common carrier : air carrier |
| Make Model Name | A300 |
| Operating Under FAR Part | Part 121 |
| Flight Phase | ground : parked ground : preflight |
| Flight Plan | IFR |
| Person 1 | |
| Affiliation | company : air carrier |
| Function | flight attendant : on duty |
| Experience | flight attendant time airline total : 16 flight attendant time total : 16 flight attendant time type : 40 |
| ASRS Report | 494186 |
| Person 2 | |
| Affiliation | company : air carrier |
| Function | flight crew : captain oversight : pic |
| Qualification | pilot : atp |
| Events | |
| Anomaly | cabin event : passenger misconduct non adherence : published procedure non adherence : company policies non adherence : far |
| Independent Detector | other other : cab #1 |
| Resolutory Action | other |
| Consequence | Other |
| Supplementary | |
| Problem Areas | Passenger Human Performance Company |
| Primary Problem | Passenger Human Performance |
Narrative:
A passenger boarded very irate. He demanded a seat next to his wife. He demanded the removal of a sick and elderly woman from the seat which was adjacent to his wife. He left his bags at the emergency exit and demanded that the flight attendants stow them. He demanded more alcohol, ie, that the flight attendants 'keep the drinks coming.' he started as an irate passenger, but proceeded to become unruly. The crew viewed him as a threat to security and acted appropriately by having him removed.
Original NASA ASRS Text
Title: BOARDING PROC. UNRULY, VERBALLY ABUSIVE MAN DEMANDED TO SIT WITH WIFE, REFUSED TO MOVE BAGS FROM EXIT. REMOVED ON GND.
Narrative: A PAX BOARDED VERY IRATE. HE DEMANDED A SEAT NEXT TO HIS WIFE. HE DEMANDED THE REMOVAL OF A SICK AND ELDERLY WOMAN FROM THE SEAT WHICH WAS ADJACENT TO HIS WIFE. HE LEFT HIS BAGS AT THE EMER EXIT AND DEMANDED THAT THE FLT ATTENDANTS STOW THEM. HE DEMANDED MORE ALCOHOL, IE, THAT THE FLT ATTENDANTS 'KEEP THE DRINKS COMING.' HE STARTED AS AN IRATE PAX, BUT PROCEEDED TO BECOME UNRULY. THE CREW VIEWED HIM AS A THREAT TO SECURITY AND ACTED APPROPRIATELY BY HAVING HIM REMOVED.
Data retrieved from NASA's ASRS site as of July 2007 and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.