Narrative:

Lots of problems on the ground that our passenger had to endure while trying to depart orlando. After first pushback, operations called to tell us the weights were wrong, so we returned to gate. On second pushback, our APU died just before engine start. Back to the gate again, with inadequate external air conditioning, cabin temperature was approximately 85 degrees. After third push, we had to wait another 1.5 hours on the taxiway before takeoff due to WX. APU was inoperative and could only use 1 engine (to preserve minimum takeoff fuel) so cabin temperature remained approximately 85 degrees. About 1 hour into our delay, and after numerous complaints from passenger, the captain invited one particularly uncomfortable passenger to the cockpit. The captain did an outstanding job of explaining the situation to the passenger face-to-face to include showing him the indications of our WX radar. The passenger felt much better afterwards. This all took place on the ground, brakes set. However, later we discovered that by the exact letter of company regulations, that passenger was not allowed in the cockpit because we were away from the gate. Our mistake.

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Original NASA ASRS Text

Title: B757 CAPT ALLOWED PAX IN COCKPIT WHILE HOLDING ON THE TXWY FOR DEP TO HELP CALM A DISGRUNTLED PAX THE REASONS FOR THE DELAY. THIS WAS CONTRARY TO COMPANY RULES AFTER THE ACFT LEAVES THE GATE.

Narrative: LOTS OF PROBS ON THE GND THAT OUR PAX HAD TO ENDURE WHILE TRYING TO DEPART ORLANDO. AFTER FIRST PUSHBACK, OPS CALLED TO TELL US THE WTS WERE WRONG, SO WE RETURNED TO GATE. ON SECOND PUSHBACK, OUR APU DIED JUST BEFORE ENG START. BACK TO THE GATE AGAIN, WITH INADEQUATE EXTERNAL AIR CONDITIONING, CABIN TEMP WAS APPROX 85 DEGS. AFTER THIRD PUSH, WE HAD TO WAIT ANOTHER 1.5 HRS ON THE TXWY BEFORE TKOF DUE TO WX. APU WAS INOP AND COULD ONLY USE 1 ENG (TO PRESERVE MINIMUM TKOF FUEL) SO CABIN TEMP REMAINED APPROX 85 DEGS. ABOUT 1 HR INTO OUR DELAY, AND AFTER NUMEROUS COMPLAINTS FROM PAX, THE CAPT INVITED ONE PARTICULARLY UNCOMFORTABLE PAX TO THE COCKPIT. THE CAPT DID AN OUTSTANDING JOB OF EXPLAINING THE SIT TO THE PAX FACE-TO-FACE TO INCLUDE SHOWING HIM THE INDICATIONS OF OUR WX RADAR. THE PAX FELT MUCH BETTER AFTERWARDS. THIS ALL TOOK PLACE ON THE GND, BRAKES SET. HOWEVER, LATER WE DISCOVERED THAT BY THE EXACT LETTER OF COMPANY REGS, THAT PAX WAS NOT ALLOWED IN THE COCKPIT BECAUSE WE WERE AWAY FROM THE GATE. OUR MISTAKE.

Data retrieved from NASA's ASRS site as of July 2007 and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.