B727. Passenger was allowed to carry a dog kennel onto the aircraft that would not fit under the sea...

Attributes
ACN	521096
Time
Date	200108
Day	Fri
Local Time Of Day	1801 To 2400
Place
Locale Reference	airport : phl.airport
State Reference	PA
Altitude	agl single value : 0
Environment
Flight Conditions	VMC
Light	Night
Aircraft 1
Controlling Facilities	artcc : zmp.artcc
Operator	common carrier : air carrier
Make Model Name	B727 Undifferentiated or Other Model
Operating Under FAR Part	Part 121
Flight Plan	IFR
Person 1
Affiliation	company : air carrier
Function	flight attendant : on duty
Qualification	flight attendant : currently qualified
Experience	flight attendant time airline total : 1.8 flight attendant time total : 12
ASRS Report	521096
Person 2
Affiliation	company : air carrier
Function	flight attendant : on duty oversight : flight attendant in charge
Qualification	flight attendant : currently qualified
Events
Anomaly	cabin event : passenger misconduct non adherence : company policies non adherence : far non adherence : published procedure other anomaly other
Independent Detector	other other : 1
Resolutory Action	none taken : anomaly accepted other
Consequence	other
Supplementary
Problem Areas	Flight Crew Human Performance Passenger Human Performance Company
Primary Problem	Company

Narrative:

Passenger boarded aircraft with dog in a carrier. Flight attendant #2 was doing safety compliance check and noticed that carrier was too large and would not fit under seat. Captain decided to lock carrier in aft lavatory which was inoperative. After takeoff passenger went to lavatory and took dog out of kennel, and became verbally abusive. Passenger barely spoke english. Didn't want to comply with flight attendant's instructions. Manager on duty and passenger service staff met the flight. Police was called as well. Problem should have been taken care of in phl.

Original NASA ASRS Text

Title: B727. PAX WAS ALLOWED TO CARRY A DOG KENNEL ONTO THE ACFT THAT WOULD NOT FIT UNDER THE SEAT.

Narrative: PAX BOARDED ACFT WITH DOG IN A CARRIER. FLT ATTENDANT #2 WAS DOING SAFETY COMPLIANCE CHK AND NOTICED THAT CARRIER WAS TOO LARGE AND WOULD NOT FIT UNDER SEAT. CAPT DECIDED TO LOCK CARRIER IN AFT LAVATORY WHICH WAS INOP. AFTER TKOF PAX WENT TO LAVATORY AND TOOK DOG OUT OF KENNEL, AND BECAME VERBALLY ABUSIVE. PAX BARELY SPOKE ENGLISH. DIDN'T WANT TO COMPLY WITH FLT ATTENDANT'S INSTRUCTIONS. MGR ON DUTY AND PAX SVC STAFF MET THE FLT. POLICE WAS CALLED AS WELL. PROB SHOULD HAVE BEEN TAKEN CARE OF IN PHL.

Data retrieved from NASA's ASRS site as of July 2007 and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.

B727. Passenger was allowed to carry a dog kennel onto the aircraft that would not fit under the seat.