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MD80. Angry male passenger was not allowed to board the aircraft after shouting at the air carrier gate agent in the jetway.
| Attributes | |
| ACN | 524962 |
| Time | |
| Date | 200107 |
| Day | Mon |
| Local Time Of Day | 0601 To 1200 |
| Place | |
| Locale Reference | airport : ord.airport |
| State Reference | IL |
| Altitude | agl single value : 0 |
| Environment | |
| Light | Daylight |
| Aircraft 1 | |
| Operator | common carrier : air carrier |
| Make Model Name | MD-80 Super 80 |
| Operating Under FAR Part | Part 121 |
| Flight Phase | ground : parked |
| Flight Plan | IFR |
| Person 1 | |
| Affiliation | company : air carrier |
| Function | flight attendant : on duty |
| Qualification | flight attendant : currently qualified flight attendant aircraft qualified on : 6 |
| Experience | flight attendant time airline total : 9 flight attendant time total : 9 flight attendant time type : 30 |
| ASRS Report | 524962 |
| Person 2 | |
| Affiliation | company : air carrier |
| Function | flight crew : captain oversight : pic |
| Qualification | pilot : atp |
| Events | |
| Anomaly | cabin event : passenger illness cabin event : passenger misconduct non adherence : published procedure other anomaly other |
| Independent Detector | other other : 1 cab |
| Resolutory Action | other |
| Supplementary | |
| Problem Areas | Passenger Human Performance |
| Primary Problem | Passenger Human Performance |
Narrative:
I was hanging coats and went to assist #1 flight attendant with pre departure beverages. At the entry door was an older female passenger who claimed she wasn't feeling well. On the jet bridge were a family of 4 (adult male and female and 2 children) the male was shouting at the agent and female 'chimed in' at various times. Two other flight attendants were present. When the older female said she didn't feel well, I grabbed the boarding passes from the male and took only her back to her seat. After discussion with the captain, female and two children were allowed to board, the male was denied.
Original NASA ASRS Text
Title: MD80. ANGRY MALE PAX WAS NOT ALLOWED TO BOARD THE ACFT AFTER SHOUTING AT THE ACR GATE AGENT IN THE JETWAY.
Narrative: I WAS HANGING COATS AND WENT TO ASSIST #1 FLT ATTENDANT WITH PRE DEP BEVERAGES. AT THE ENTRY DOOR WAS AN OLDER FEMALE PAX WHO CLAIMED SHE WASN'T FEELING WELL. ON THE JET BRIDGE WERE A FAMILY OF 4 (ADULT MALE AND FEMALE AND 2 CHILDREN) THE MALE WAS SHOUTING AT THE AGENT AND FEMALE 'CHIMED IN' AT VARIOUS TIMES. TWO OTHER FLT ATTENDANTS WERE PRESENT. WHEN THE OLDER FEMALE SAID SHE DIDN'T FEEL WELL, I GRABBED THE BOARDING PASSES FROM THE MALE AND TOOK ONLY HER BACK TO HER SEAT. AFTER DISCUSSION WITH THE CAPT, FEMALE AND TWO CHILDREN WERE ALLOWED TO BOARD, THE MALE WAS DENIED.
Data retrieved from NASA's ASRS site as of July 2007 and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.