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A B767-300 flight attendant report on a passenger that was hostile before and after consuming large amounts of vodka in iced tea on a flight to sjc, ca.
| Attributes | |
| ACN | 523491 |
| Time | |
| Date | 200108 |
| Day | Tue |
| Place | |
| Locale Reference | airport : lfpg.airport |
| State Reference | FO |
| Altitude | agl single value : 0 |
| Aircraft 1 | |
| Operator | common carrier : air carrier |
| Make Model Name | B767 Undifferentiated or Other Model |
| Operating Under FAR Part | Part 121 |
| Navigation In Use | other |
| Flight Phase | climbout : intermediate altitude ground : taxi ground : parked |
| Flight Plan | IFR |
| Person 1 | |
| Affiliation | company : air carrier |
| Function | flight attendant : on duty |
| Experience | flight attendant time airline total : 12 flight attendant time total : 12 flight attendant time type : 70 |
| ASRS Report | 523491 |
| Person 2 | |
| Affiliation | company : air carrier |
| Function | observation : passenger |
| Events | |
| Anomaly | cabin event : passenger misconduct inflight encounter : turbulence non adherence : company policies non adherence : far other anomaly other |
| Independent Detector | other other : cab 1 |
| Resolutory Action | none taken : unable |
| Supplementary | |
| Problem Areas | Flight Crew Human Performance Cabin Crew Human Performance Passenger Human Performance |
| Primary Problem | Passenger Human Performance |
Narrative:
During boarding, the woman sitting in XXX started taking pillows and blankets off of other people's seat. As I started to collect them, she grabbed them from my hand and yelled at me they were hers. I explained there was 1 pillow and 1 blanket for each seat. She did not like that and threw them at me. Her husband then walked back to apologize for her behavior. This was before takeoff. Then after takeoff, she drank many ice teas with equal and vodka. She then blew up an air mattress and proceeded to lay across the XXX-ceg floor with her head hanging out one side and her feet out the other. The seatbelt sign was on and she refused to situation in her seat with the seatbelt. She also made us step over her on both sides of the aisle and passenger had to do the same. We also had several witnesses of her unusual behavior.
Original NASA ASRS Text
Title: A B767-300 FLT ATTENDANT RPT ON A PAX THAT WAS HOSTILE BEFORE AND AFTER CONSUMING LARGE AMOUNTS OF VODKA IN ICED TEA ON A FLT TO SJC, CA.
Narrative: DURING BOARDING, THE WOMAN SITTING IN XXX STARTED TAKING PILLOWS AND BLANKETS OFF OF OTHER PEOPLE'S SEAT. AS I STARTED TO COLLECT THEM, SHE GRABBED THEM FROM MY HAND AND YELLED AT ME THEY WERE HERS. I EXPLAINED THERE WAS 1 PILLOW AND 1 BLANKET FOR EACH SEAT. SHE DID NOT LIKE THAT AND THREW THEM AT ME. HER HUSBAND THEN WALKED BACK TO APOLOGIZE FOR HER BEHAVIOR. THIS WAS BEFORE TKOF. THEN AFTER TKOF, SHE DRANK MANY ICE TEAS WITH EQUAL AND VODKA. SHE THEN BLEW UP AN AIR MATTRESS AND PROCEEDED TO LAY ACROSS THE XXX-CEG FLOOR WITH HER HEAD HANGING OUT ONE SIDE AND HER FEET OUT THE OTHER. THE SEATBELT SIGN WAS ON AND SHE REFUSED TO SIT IN HER SEAT WITH THE SEATBELT. SHE ALSO MADE US STEP OVER HER ON BOTH SIDES OF THE AISLE AND PAX HAD TO DO THE SAME. WE ALSO HAD SEVERAL WITNESSES OF HER UNUSUAL BEHAVIOR.
Data retrieved from NASA's ASRS site as of July 2007 and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.