A B727-200 on taxi out cabin attendant reported service door 2R noisy. Returned to the gate and on i...

Attributes
ACN	523702
Time
Date	200108
Day	Thu
Local Time Of Day	0601 To 1200
Place
Locale Reference	airport : zzz.airport
State Reference	US
Altitude	agl single value : 0
Environment
Flight Conditions	VMC
Light	Daylight
Aircraft 1
Operator	common carrier : air carrier
Make Model Name	B727-200
Operating Under FAR Part	Part 121
Flight Phase	ground : taxi ground : preflight ground : parked ground : parked
Flight Plan	IFR
Person 1
Affiliation	company : air carrier
Function	flight crew : captain oversight : pic
Qualification	pilot : atp
Experience	flight time type : 3252
ASRS Report	523702
Person 2
Affiliation	company : air carrier
Function	flight crew : first officer
Qualification	pilot : commercial pilot : instrument pilot : multi engine
Events
Anomaly	aircraft equipment problem : critical other anomaly other
Independent Detector	other other : person 4
Resolutory Action	other
Consequence	other
Supplementary
Problem Areas	Aircraft Flight Crew Human Performance Maintenance Human Performance Cabin Crew Human Performance
Primary Problem	Aircraft

Narrative:

During taxi out, aft flight attendant reported that door 2R had loud engine and air noise and did not sound normal. All indications in cockpit were normal for doors, engines and pressurization. After more persistence from flight attendant crew that it did not sound normal at door 2R, the so went back to look at door 2R. He reported that it sounded a little louder than normal, but the door was sealed and closed. The flight attendant insisted that he open and close the door before we could continue. After attempting to reseal the door, the flight attendant reported that there was now daylight shining through the seal on the door. We suspected a false latch condition and returned to the gate. Upon return to gate, I opened and closed the door and the seal appeared to be normal when inspected from both inside and outside the aircraft. After discussion with dispatch and maintenance, it was agreed that the false latch condition was cured and we could continue the flight. One flight attendant refused to work the flight unless a mechanic looked at the door. A mechanic came to aircraft and verified that the door was closed and sealed. The resumption of the flight and continuation was uneventful.

Original NASA ASRS Text

Title: A B727-200 ON TAXI OUT CABIN ATTENDANT RPTED SVC DOOR 2R NOISY. RETURNED TO THE GATE AND ON INSPECTION FOUND DOOR FALSE LATCHED.

Narrative: DURING TAXI OUT, AFT FLT ATTENDANT RPTED THAT DOOR 2R HAD LOUD ENG AND AIR NOISE AND DID NOT SOUND NORMAL. ALL INDICATIONS IN COCKPIT WERE NORMAL FOR DOORS, ENGS AND PRESSURIZATION. AFTER MORE PERSISTENCE FROM FLT ATTENDANT CREW THAT IT DID NOT SOUND NORMAL AT DOOR 2R, THE SO WENT BACK TO LOOK AT DOOR 2R. HE RPTED THAT IT SOUNDED A LITTLE LOUDER THAN NORMAL, BUT THE DOOR WAS SEALED AND CLOSED. THE FLT ATTENDANT INSISTED THAT HE OPEN AND CLOSE THE DOOR BEFORE WE COULD CONTINUE. AFTER ATTEMPTING TO RESEAL THE DOOR, THE FLT ATTENDANT RPTED THAT THERE WAS NOW DAYLIGHT SHINING THROUGH THE SEAL ON THE DOOR. WE SUSPECTED A FALSE LATCH CONDITION AND RETURNED TO THE GATE. UPON RETURN TO GATE, I OPENED AND CLOSED THE DOOR AND THE SEAL APPEARED TO BE NORMAL WHEN INSPECTED FROM BOTH INSIDE AND OUTSIDE THE ACFT. AFTER DISCUSSION WITH DISPATCH AND MAINT, IT WAS AGREED THAT THE FALSE LATCH CONDITION WAS CURED AND WE COULD CONTINUE THE FLT. ONE FLT ATTENDANT REFUSED TO WORK THE FLT UNLESS A MECH LOOKED AT THE DOOR. A MECH CAME TO ACFT AND VERIFIED THAT THE DOOR WAS CLOSED AND SEALED. THE RESUMPTION OF THE FLT AND CONTINUATION WAS UNEVENTFUL.

Data retrieved from NASA's ASRS site as of July 2007 and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.

A B727-200 on taxi out cabin attendant reported service door 2R noisy. Returned to the gate and on inspection found door false latched.