A breakdown in coordination of the cabin and cockpit crew along with non compliance with company pro...

Narrative:

We were starting the 2ND leg of a through flight from ZZZ1 to ZZZ airport. This was the last leg of a 3 day trip, and we were anxious to get home. We deplaned the passenger from the ZZZ2 to ZZZ1 leg and ran our before start checklist. The ramp agent then handed the load manifest to the first officer and said we have no passenger. The first officer completed the weight and balance form and handed it to the flight attendant and she left the cockpit. I then asked the first officer if we had any through passenger to ZZZ and he said no. While en route to ZZZ the first officer and I discussed that we could go directly to the maintenance hangar instead of the gate because we had no passenger. I then asked the first officer if we had any baggage in the cargo compartment that would have to be dropped off at the gate. He then told me that there was no baggage on the load manifest. After landing in ZZZ, I taxied to the maintenance hangar and shut down the engines. After shutting down, the flight attendant proceeded to the cockpit to tell us that we still had passenger onboard. I then apologized to the folks, and told them that there was a miscom between the crew members, and we thought everyone deplaned in ZZZ1. I then started the engines back up and taxied to the gate to deplane the passenger. The problem with the situation, besides the obvious embarrassment of proceeding to the wrong location, was the fact that we took off with an improperly filled out load manifest. The first officer somehow missed the fact that we had 5 through passenger onboard and some baggage. Our company requires the flight attendant to verify the passenger count with the flight crew, but she failed to communicate with the crew. This situation could have been avoided if the first officer were more careful reading the load report, and if I made the flight attendant tell me the passenger count, as she was supposed to do. I have been with the company for awhile but I am a new captain with only 70 hours of 121 PIC time. I am learning more about the job as PIC everyday and the fact that not only do I have to do my job correctly, I also have to make sure my crew does too.

Original NASA ASRS Text

Title: A BREAKDOWN IN COORD OF THE CABIN AND COCKPIT CREW ALONG WITH NON COMPLIANCE WITH COMPANY PROCS AND POLICES LEADS TO AN ACR TAXIING TO THE HANGAR WITH PAX AND BAGGAGE ON BOARD UNKNOWN TO THE FLT CREW.

Narrative: WE WERE STARTING THE 2ND LEG OF A THROUGH FLT FROM ZZZ1 TO ZZZ ARPT. THIS WAS THE LAST LEG OF A 3 DAY TRIP, AND WE WERE ANXIOUS TO GET HOME. WE DEPLANED THE PAX FROM THE ZZZ2 TO ZZZ1 LEG AND RAN OUR BEFORE START CHKLIST. THE RAMP AGENT THEN HANDED THE LOAD MANIFEST TO THE FO AND SAID WE HAVE NO PAX. THE FO COMPLETED THE WT AND BAL FORM AND HANDED IT TO THE FLT ATTENDANT AND SHE LEFT THE COCKPIT. I THEN ASKED THE FO IF WE HAD ANY THROUGH PAX TO ZZZ AND HE SAID NO. WHILE ENRTE TO ZZZ THE FO AND I DISCUSSED THAT WE COULD GO DIRECTLY TO THE MAINT HANGAR INSTEAD OF THE GATE BECAUSE WE HAD NO PAX. I THEN ASKED THE FO IF WE HAD ANY BAGGAGE IN THE CARGO COMPARTMENT THAT WOULD HAVE TO BE DROPPED OFF AT THE GATE. HE THEN TOLD ME THAT THERE WAS NO BAGGAGE ON THE LOAD MANIFEST. AFTER LNDG IN ZZZ, I TAXIED TO THE MAINT HANGAR AND SHUT DOWN THE ENGS. AFTER SHUTTING DOWN, THE FLT ATTENDANT PROCEEDED TO THE COCKPIT TO TELL US THAT WE STILL HAD PAX ONBOARD. I THEN APOLOGIZED TO THE FOLKS, AND TOLD THEM THAT THERE WAS A MISCOM BTWN THE CREW MEMBERS, AND WE THOUGHT EVERYONE DEPLANED IN ZZZ1. I THEN STARTED THE ENGS BACK UP AND TAXIED TO THE GATE TO DEPLANE THE PAX. THE PROB WITH THE SIT, BESIDES THE OBVIOUS EMBARRASSMENT OF PROCEEDING TO THE WRONG LOCATION, WAS THE FACT THAT WE TOOK OFF WITH AN IMPROPERLY FILLED OUT LOAD MANIFEST. THE FO SOMEHOW MISSED THE FACT THAT WE HAD 5 THROUGH PAX ONBOARD AND SOME BAGGAGE. OUR COMPANY REQUIRES THE FLT ATTENDANT TO VERIFY THE PAX COUNT WITH THE FLT CREW, BUT SHE FAILED TO COMMUNICATE WITH THE CREW. THIS SIT COULD HAVE BEEN AVOIDED IF THE FO WERE MORE CAREFUL READING THE LOAD RPT, AND IF I MADE THE FLT ATTENDANT TELL ME THE PAX COUNT, AS SHE WAS SUPPOSED TO DO. I HAVE BEEN WITH THE COMPANY FOR AWHILE BUT I AM A NEW CAPT WITH ONLY 70 HRS OF 121 PIC TIME. I AM LEARNING MORE ABOUT THE JOB AS PIC EVERYDAY AND THE FACT THAT NOT ONLY DO I HAVE TO DO MY JOB CORRECTLY, I ALSO HAVE TO MAKE SURE MY CREW DOES TOO.

Data retrieved from NASA's ASRS site as of July 2007 and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.

Attributes
ACN	523890
Time
Date	200109
Day	Tue
Local Time Of Day	1801 To 2400
Place
Locale Reference	airport : zzz.airport
State Reference	US
Altitude	agl single value : 0
Environment
Flight Conditions	VMC
Light	Night
Aircraft 1
Operator	common carrier : air carrier
Make Model Name	Dash 8 Series Undifferentiated or Other Model
Flight Phase	ground : parked
Flight Plan	IFR
Person 1
Affiliation	company : air carrier
Function	flight crew : captain oversight : pic
Qualification	pilot : atp
Experience	flight time last 90 days : 160 flight time total : 19000 flight time type : 3000
ASRS Report	523890
Events
Anomaly	non adherence : company policies non adherence : far
Resolutory Action	none taken : detected after the fact
Supplementary
Problem Areas	Company Flight Crew Human Performance Cabin Crew Human Performance
Primary Problem	Flight Crew Human Performance

A breakdown in coordination of the cabin and cockpit crew along with non compliance with company procedures and polices leads to an air carrier taxiing to the hangar with passenger and baggage on board unknown to the flight crew.