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|
Attributes | |
ACN | 524762 |
Time | |
Date | 200109 |
Day | Tue |
Local Time Of Day | 0601 To 1200 |
Place | |
Locale Reference | airport : phx.airport |
State Reference | AZ |
Altitude | agl single value : 0 |
Environment | |
Light | Dawn |
Aircraft 1 | |
Operator | common carrier : air carrier |
Make Model Name | B757 Undifferentiated or Other Model |
Operating Under FAR Part | Part 121 |
Flight Phase | ground : parked |
Flight Plan | IFR |
Person 1 | |
Affiliation | company : air carrier |
Function | flight crew : captain oversight : pic |
Qualification | pilot : multi engine pilot : flight engineer pilot : atp |
Experience | flight time last 90 days : 150 flight time total : 17500 flight time type : 230 |
ASRS Report | 524762 |
Person 2 | |
Affiliation | company : air carrier |
Function | flight crew : first officer |
Events | |
Anomaly | cabin event : passenger misconduct |
Independent Detector | other flight crewa other flight crewb other other : 3 |
Resolutory Action | other |
Consequence | other |
Supplementary | |
Problem Areas | Passenger Human Performance |
Primary Problem | Passenger Human Performance |
Narrative:
Passenger X was pre boarded to first class on flight at gate in phx by wheel chair and straight back due to the nature of his handicap. At one point before any other passenger were boarded, he was witnessed saying 'I would kike to shoot you' by first officer and flight attendant. As flight attendant was serving, passenger X, he again said 'I would like to shoot you.' I was told what was happening and immediately called for a resolution rep. After conferring with the rep and flight crew, I wanted passenger X removed from the flight. My decision was based on the uncertainty of passenger X! Emotional and psychological state, the integrity of my flight crew, the safety of this flight and passenger under the present environment, and the added stress of having this individual on our flight. Passenger X was removed respectfully by our agents, without any resistance or complaints by passenger X.
Original NASA ASRS Text
Title: B757-200 CREW HAD A THREATENING PAX REMOVED AFTER HE STATED HE WANTED TO SHOOT THE CREW.
Narrative: PAX X WAS PRE BOARDED TO FIRST CLASS ON FLT AT GATE IN PHX BY WHEEL CHAIR AND STRAIGHT BACK DUE TO THE NATURE OF HIS HANDICAP. AT ONE POINT BEFORE ANY OTHER PAX WERE BOARDED, HE WAS WITNESSED SAYING 'I WOULD KIKE TO SHOOT YOU' BY FO AND FLT ATTENDANT. AS FLT ATTENDANT WAS SERVING, PAX X, HE AGAIN SAID 'I WOULD LIKE TO SHOOT YOU.' I WAS TOLD WHAT WAS HAPPENING AND IMMEDIATELY CALLED FOR A RESOLUTION REP. AFTER CONFERRING WITH THE REP AND FLT CREW, I WANTED PAX X REMOVED FROM THE FLT. MY DECISION WAS BASED ON THE UNCERTAINTY OF PAX X! EMOTIONAL AND PSYCHOLOGICAL STATE, THE INTEGRITY OF MY FLT CREW, THE SAFETY OF THIS FLT AND PAX UNDER THE PRESENT ENVIRONMENT, AND THE ADDED STRESS OF HAVING THIS INDIVIDUAL ON OUR FLT. PAX X WAS REMOVED RESPECTFULLY BY OUR AGENTS, WITHOUT ANY RESISTANCE OR COMPLAINTS BY PAX X.
Data retrieved from NASA's ASRS site as of July 2007 and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.