A300 passenger misconduct caused abusive action to cabin attendants over demand to situation in thei...

Attributes
ACN	533809
Time
Date	200112
Day	Wed
Local Time Of Day	0601 To 1200
Place
Locale Reference	airport : mdpp.airport
State Reference	FO
Altitude	agl single value : 0
Environment
Flight Conditions	VMC
Light	Night
Aircraft 1
Operator	common carrier : air carrier
Make Model Name	A300
Operating Under FAR Part	Part 121
Navigation In Use	other
Flight Phase	ground : parked
Flight Plan	IFR
Person 1
Affiliation	company : air carrier
Function	flight attendant : on duty oversight : flight attendant in charge
Qualification	flight attendant : currently qualified flight attendant aircraft qualified on : 7
Experience	flight attendant time airline total : 7 flight attendant time total : 14 flight attendant time type : 99
ASRS Report	533809
Person 2
Affiliation	other
Function	observation : passenger
Events
Anomaly	cabin event : passenger misconduct
Independent Detector	other other : 1
Consequence	faa : investigated
Supplementary
Problem Areas	Passenger Human Performance
Primary Problem	Passenger Human Performance

Narrative:

Passenger once boarded, began asking and demanding first class seats and a meal service while parked at the gate. I informed the passenger of what kind of service was going to be delivered by main cabin flight attendants. Passenger disagreed and I asked for the gate agent's presence in order to inform passenger of no upgrades to first class. Passenger was a little upset. After first class service was delivered a sandwich was left. Passenger was offered and he threw sandwich on the floor and used profanity and very abusive to my co-worker #5 and myself. Passenger asked me to fist fight him. Passenger had bad temper, abusive towards myself and flight attendant #5, working first class galley. His behavior was unacceptable. Jfk police met the flight, took report and let go of the passenger. I strongly believe passenger misconduct and any type of misbehavior of this kind has to be treated as a high risk misconduct and taken to immediate custody. I would love to see the law to be reinforced and to treat this incident with a severe punishment and a fine given immediately to this type of unacceptable incident onboard the aircraft by any passenger.

Original NASA ASRS Text

Title: A300 PAX MISCONDUCT CAUSED ABUSIVE ACTION TO CABIN ATTENDANTS OVER DEMAND TO SIT IN THEIR SEAT AND BE FED FOOD FROM CREW MEMBER MEALS.

Narrative: PAX ONCE BOARDED, BEGAN ASKING AND DEMANDING FIRST CLASS SEATS AND A MEAL SERVICE WHILE PARKED AT THE GATE. I INFORMED THE PAX OF WHAT KIND OF SERVICE WAS GOING TO BE DELIVERED BY MAIN CABIN FLT ATTENDANTS. PAX DISAGREED AND I ASKED FOR THE GATE AGENT'S PRESENCE IN ORDER TO INFORM PAX OF NO UPGRADES TO FIRST CLASS. PAX WAS A LITTLE UPSET. AFTER FIRST CLASS SERVICE WAS DELIVERED A SANDWICH WAS LEFT. PAX WAS OFFERED AND HE THREW SANDWICH ON THE FLOOR AND USED PROFANITY AND VERY ABUSIVE TO MY CO-WORKER #5 AND MYSELF. PAX ASKED ME TO FIST FIGHT HIM. PAX HAD BAD TEMPER, ABUSIVE TOWARDS MYSELF AND FLT ATTENDANT #5, WORKING FIRST CLASS GALLEY. HIS BEHAVIOR WAS UNACCEPTABLE. JFK POLICE MET THE FLT, TOOK RPT AND LET GO OF THE PAX. I STRONGLY BELIEVE PAX MISCONDUCT AND ANY TYPE OF MISBEHAVIOR OF THIS KIND HAS TO BE TREATED AS A HIGH RISK MISCONDUCT AND TAKEN TO IMMEDIATE CUSTODY. I WOULD LOVE TO SEE THE LAW TO BE REINFORCED AND TO TREAT THIS INCIDENT WITH A SEVERE PUNISHMENT AND A FINE GIVEN IMMEDIATELY TO THIS TYPE OF UNACCEPTABLE INCIDENT ONBOARD THE ACFT BY ANY PAX.

Data retrieved from NASA's ASRS site as of July 2007 and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.

A300 passenger misconduct caused abusive action to cabin attendants over demand to situation in their seat and be fed food from crew member meals.