B777 cabin attendant receives verbal and physical abuse from an unruly passenger.

Attributes
ACN	584397
Time
Date	200306
Day	Wed
Local Time Of Day	1801 To 2400
Place
Locale Reference	atc facility : zny.artcc
State Reference	NY
Aircraft 1
Controlling Facilities	artcc : zny.artcc
Operator	common carrier : air carrier
Make Model Name	B777 Undifferentiated or Other Model
Operating Under FAR Part	Part 121
Navigation In Use	other
Flight Phase	cruise : level
Flight Plan	IFR
Person 1
Affiliation	company : air carrier
Function	flight attendant : on duty oversight : flight attendant in charge
Qualification	flight attendant : currently qualified flight attendant aircraft qualified on : 2
Experience	flight attendant time airline total : 34 flight attendant time total : 34 flight attendant time type : 90
ASRS Report	584397
Person 2
Affiliation	company : air carrier
Function	flight crew : captain oversight : pic
Qualification	pilot : atp
Events
Anomaly	cabin event : passenger misconduct
Independent Detector	other flight crewa other flight crewb
Resolutory Action	other
Consequence	Other
Supplementary
Problem Areas	Passenger Human Performance
Primary Problem	Passenger Human Performance

Narrative:

I walked to the aft coach cabin to talk to the passenger who were fighting. At row X found a back pack in the aisle. Passenger in row X said the bag was hers and started cussing and slapped me in the face as I was still bent over. I left the area and advised flight attendants to stay away from the passenger in row X until I assessed the situation with the captain. As we were just to the point of crossing the ocean, I had to decide to go on or land. I went back to row X. The passenger appeared to be falling asleep. Another passenger said this passenger had been drinking out of a flask. (No alcohol was served to passenger by flight attendants). I felt we could go on to london. Approximately 1 hour later crew advised that the passenger had gone into the crew rest area, waking flight attendant. I physically removed her and told her she must remain in her seat. She proceeded to steal 4 blankets from passenger and fell back to sleep. Upon landing PA, flight attendant #7 asked her to put up tray table. She cusses and uses the 'F' word to the flight attendant. Passenger was met in london by the auths.

Original NASA ASRS Text

Title: B777 CABIN ATTENDANT RECEIVES VERBAL AND PHYSICAL ABUSE FROM AN UNRULY PAX.

Narrative: I WALKED TO THE AFT COACH CABIN TO TALK TO THE PAX WHO WERE FIGHTING. AT ROW X FOUND A BACK PACK IN THE AISLE. PAX IN ROW X SAID THE BAG WAS HERS AND STARTED CUSSING AND SLAPPED ME IN THE FACE AS I WAS STILL BENT OVER. I LEFT THE AREA AND ADVISED FLT ATTENDANTS TO STAY AWAY FROM THE PAX IN ROW X UNTIL I ASSESSED THE SIT WITH THE CAPT. AS WE WERE JUST TO THE POINT OF XING THE OCEAN, I HAD TO DECIDE TO GO ON OR LAND. I WENT BACK TO ROW X. THE PAX APPEARED TO BE FALLING ASLEEP. ANOTHER PAX SAID THIS PAX HAD BEEN DRINKING OUT OF A FLASK. (NO ALCOHOL WAS SERVED TO PAX BY FLT ATTENDANTS). I FELT WE COULD GO ON TO LONDON. APPROX 1 HR LATER CREW ADVISED THAT THE PAX HAD GONE INTO THE CREW REST AREA, WAKING FLT ATTENDANT. I PHYSICALLY REMOVED HER AND TOLD HER SHE MUST REMAIN IN HER SEAT. SHE PROCEEDED TO STEAL 4 BLANKETS FROM PAX AND FELL BACK TO SLEEP. UPON LNDG PA, FLT ATTENDANT #7 ASKED HER TO PUT UP TRAY TABLE. SHE CUSSES AND USES THE 'F' WORD TO THE FLT ATTENDANT. PAX WAS MET IN LONDON BY THE AUTHS.

Data retrieved from NASA's ASRS site as of July 2007 and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.