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Attributes | |
ACN | 588477 |
Time | |
Date | 200307 |
Day | Thu |
Local Time Of Day | 0001 To 0600 |
Place | |
Locale Reference | airport : spim.airport |
State Reference | FO |
Environment | |
Flight Conditions | VMC |
Light | Night |
Aircraft 1 | |
Operator | common carrier : air carrier |
Make Model Name | Boeing Company Undifferentiated or Other Model |
Operating Under FAR Part | Part 121 |
Flight Phase | climbout : intermediate altitude |
Flight Plan | IFR |
Person 1 | |
Affiliation | company : air carrier |
Function | flight attendant : on duty |
Experience | flight attendant time airline total : 15 flight attendant time total : 15 flight attendant time type : 10 |
ASRS Report | 588477 |
Person 2 | |
Affiliation | company : air carrier |
Function | flight crew : captain oversight : pic |
Events | |
Anomaly | aircraft equipment problem : critical cabin event : passenger misconduct non adherence : published procedure other anomaly |
Independent Detector | other other : 1 |
Resolutory Action | aircraft : evacuated flight crew : declared emergency flight crew : landed in emergency condition |
Consequence | other |
Supplementary | |
Problem Areas | Aircraft Passenger Human Performance |
Primary Problem | Aircraft |
Narrative:
Oil leaking from engine came into air conditioning system. Cabin very 'hazy.' lavatory alarms went off. (All lavatories). We were 20 mins out. Returned to spim, first officer. Normal landing. Met by emergency crews. When briefing passenger at door exits, passenger wanted to disarm doors before opening them. They thought the color 'green' meant 'go.' one sees this 'red' and 'green' on arm/disarm handle area. It was rather difficult to convince passenger that they only had to use door handle to open door. (These were passenger whose primary language was english.) we also had to create a bit of 'urgency' in the passenger. (It was a night flight.) they were too confident that 'nothing could happen.) 1) passenger asked for a coke during emergency briefings. 2) passenger more concerned about missing connections than emergency landing. 3) after normal landing (during deplaning) passenger wanted to know what happened. Was so sleepy, he couldn't stay awake. 4) most passenger were alert and there were many 'thank you's' for a safe landing and a 'professional' handling of the flight. (Our spanish speaker was absolutely indispensable.)
Original NASA ASRS Text
Title: A B757 FLT ATTENDANT RPTED THAT THE PAX HAD A STRANGE SUBDUED REACTION DURING AN EVAC BRIEFING BEFORE RETURNING TO SPIM, FO, FOR LNDG.
Narrative: OIL LEAKING FROM ENG CAME INTO AIR CONDITIONING SYS. CABIN VERY 'HAZY.' LAVATORY ALARMS WENT OFF. (ALL LAVATORIES). WE WERE 20 MINS OUT. RETURNED TO SPIM, FO. NORMAL LNDG. MET BY EMER CREWS. WHEN BRIEFING PAX AT DOOR EXITS, PAX WANTED TO DISARM DOORS BEFORE OPENING THEM. THEY THOUGHT THE COLOR 'GREEN' MEANT 'GO.' ONE SEES THIS 'RED' AND 'GREEN' ON ARM/DISARM HANDLE AREA. IT WAS RATHER DIFFICULT TO CONVINCE PAX THAT THEY ONLY HAD TO USE DOOR HANDLE TO OPEN DOOR. (THESE WERE PAX WHOSE PRIMARY LANGUAGE WAS ENGLISH.) WE ALSO HAD TO CREATE A BIT OF 'URGENCY' IN THE PAX. (IT WAS A NIGHT FLT.) THEY WERE TOO CONFIDENT THAT 'NOTHING COULD HAPPEN.) 1) PAX ASKED FOR A COKE DURING EMER BRIEFINGS. 2) PAX MORE CONCERNED ABOUT MISSING CONNECTIONS THAN EMER LNDG. 3) AFTER NORMAL LNDG (DURING DEPLANING) PAX WANTED TO KNOW WHAT HAPPENED. WAS SO SLEEPY, HE COULDN'T STAY AWAKE. 4) MOST PAX WERE ALERT AND THERE WERE MANY 'THANK YOU'S' FOR A SAFE LNDG AND A 'PROFESSIONAL' HANDLING OF THE FLT. (OUR SPANISH SPEAKER WAS ABSOLUTELY INDISPENSABLE.)
Data retrieved from NASA's ASRS site as of July 2007 and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.