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A B757 flight attendant reported that she was knocked over by an aggressive passenger, which was witnessed by other passenger.
| Attributes | |
| ACN | 613975 |
| Time | |
| Date | 200403 |
| Day | Fri |
| Local Time Of Day | 1201 To 1800 |
| Place | |
| Locale Reference | airport : zzz.airport |
| State Reference | US |
| Aircraft 1 | |
| Operator | common carrier : air carrier |
| Make Model Name | B757 Undifferentiated or Other Model |
| Operating Under FAR Part | Part 121 |
| Flight Phase | cruise : level |
| Flight Plan | IFR |
| Person 1 | |
| Affiliation | company : air carrier |
| Function | flight attendant : on duty |
| ASRS Report | 613975 |
| Person 2 | |
| Affiliation | company : air carrier |
| Function | flight crew : captain oversight : pic |
| Events | |
| Anomaly | cabin event : passenger misconduct non adherence : company policies non adherence : far |
| Independent Detector | other other : 1 |
| Resolutory Action | none taken : anomaly accepted |
| Consequence | other |
| Supplementary | |
| Problem Areas | Passenger Human Performance |
| Primary Problem | Passenger Human Performance |
Narrative:
Passenger refused to give name or identify. Knocked me over, getting out of seat, running toward front of aircraft. Watched him go in mid lavatory. When he returned, I asked him to please tap me on the shoulder to let me know, I would let him by. I told him he knocked me over pretty good. He replied he enjoyed it, too. I repeated, 'next time, tap me on the shoulder, so I can be aware to move.' he replied that I was too sensitive. Never apologized. He then wanted my name, etc, which I gave to him. I asked him for his information, but he ignored me. When deplaning, both his fellow passenger on his row gave (offered) me their idents for witness to his actions: knocking me over, purposely not following flight attendant's instructions, and not putting carry-on items under seat for landing (seated in exit row), purposely making a dangerous situation. Passenger seated next to him as witnesses to the event said they saw him knock me over. My back was to him, so I couldn't tell if he was trying to knock me over to get to cockpit. Notified captain immediately of event.
Original NASA ASRS Text
Title: A B757 FLT ATTENDANT RPTED THAT SHE WAS KNOCKED OVER BY AN AGGRESSIVE PAX, WHICH WAS WITNESSED BY OTHER PAX.
Narrative: PAX REFUSED TO GIVE NAME OR IDENT. KNOCKED ME OVER, GETTING OUT OF SEAT, RUNNING TOWARD FRONT OF ACFT. WATCHED HIM GO IN MID LAVATORY. WHEN HE RETURNED, I ASKED HIM TO PLEASE TAP ME ON THE SHOULDER TO LET ME KNOW, I WOULD LET HIM BY. I TOLD HIM HE KNOCKED ME OVER PRETTY GOOD. HE REPLIED HE ENJOYED IT, TOO. I REPEATED, 'NEXT TIME, TAP ME ON THE SHOULDER, SO I CAN BE AWARE TO MOVE.' HE REPLIED THAT I WAS TOO SENSITIVE. NEVER APOLOGIZED. HE THEN WANTED MY NAME, ETC, WHICH I GAVE TO HIM. I ASKED HIM FOR HIS INFO, BUT HE IGNORED ME. WHEN DEPLANING, BOTH HIS FELLOW PAX ON HIS ROW GAVE (OFFERED) ME THEIR IDENTS FOR WITNESS TO HIS ACTIONS: KNOCKING ME OVER, PURPOSELY NOT FOLLOWING FLT ATTENDANT'S INSTRUCTIONS, AND NOT PUTTING CARRY-ON ITEMS UNDER SEAT FOR LNDG (SEATED IN EXIT ROW), PURPOSELY MAKING A DANGEROUS SIT. PAX SEATED NEXT TO HIM AS WITNESSES TO THE EVENT SAID THEY SAW HIM KNOCK ME OVER. MY BACK WAS TO HIM, SO I COULDN'T TELL IF HE WAS TRYING TO KNOCK ME OVER TO GET TO COCKPIT. NOTIFIED CAPT IMMEDIATELY OF EVENT.
Data retrieved from NASA's ASRS site as of July 2007 and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.