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|
Attributes | |
ACN | 789802 |
Time | |
Date | 200805 |
Local Time Of Day | 1201 To 1800 |
Place | |
Locale Reference | airport : sea.airport |
State Reference | WA |
Aircraft 1 | |
Operator | common carrier : air carrier |
Make Model Name | B737 Undifferentiated or Other Model |
Operating Under FAR Part | Part 121 |
Flight Phase | descent : approach |
Flight Plan | IFR |
Person 1 | |
Affiliation | company : air carrier |
Function | flight attendant : on duty |
ASRS Report | 789802 |
Events | |
Anomaly | cabin event : passenger misconduct non adherence : far |
Independent Detector | other other : 3 |
Resolutory Action | none taken : unable |
Consequence | Other |
Supplementary | |
Problem Areas | Environmental Factor Passenger Human Performance Cabin Crew Human Performance |
Primary Problem | Passenger Human Performance |
Narrative:
The aircraft was on final approach into sea. The in-flight crew was busy preparing the cabin for landing. I was ready to take my jumpseat; when I noticed out of the corner of my eye; a passenger get up out of his seat and proceed to the aft of the aircraft. I immediately headed toward the back to inform the passenger that the aircraft was in final approach. I said to the passenger that we in fact were in final approach and were just mins away from landing and you needed to take your seat. My instructions went unresponsive. At that moment; the aft flight attendants intercepted the passenger and exchanged dialog. The passenger then proceeded into the aft lavatory; aircraft left. The 'B' flight attendant said the passenger had to go and said the passenger told him that he would be quick about it. I was concerned because I could see out the windows that we were just mins away from landing. I waited in the rear galley for the passenger to get out to help him get safely back to his seat. A few mins passed. The aft flight attendants then proceeded to bang on the lavatory door and told the passenger that he needed to take his seat immediately. There was no response. I then looked out the window and could tell the aircraft was just seconds away from landing. I had to leave the aft flight attendants to handle the situation and proceeded back to the front of the aircraft to take my jumpseat for landing. The aircraft landed. I then asked the 'a' flight attendant if she noticed if the passenger got out of the lavatory and took any nearby seat. She said 'no!' I then called back to the aft flight attendants on the interphone and asked them if the passenger in fact got out in time. They said; no he did not and was still in the lavatory. I told them that I would immediately notify the flight deck to inform them of the situation. I called the flight deck immediately after the plane veered off onto the taxiway. I told the flight deck that we needed to stop the aircraft because we had a passenger out of his seat who was in the lavatory and that we needed to get him out. The flight deck told me to stand by; which I did. The flight deck got back to me several seconds later and told me that a supervisor was going to meet us at the gate. We never stopped and proceeded straight to the gate.
Original NASA ASRS Text
Title: CABIN ATTENDANT REPORTS PASSENGER ENTERED LAVATORY ON FINAL APCH AND FAILED TO EXIT PRIOR TO LNDG.
Narrative: THE ACFT WAS ON FINAL APCH INTO SEA. THE INFLT CREW WAS BUSY PREPARING THE CABIN FOR LNDG. I WAS READY TO TAKE MY JUMPSEAT; WHEN I NOTICED OUT OF THE CORNER OF MY EYE; A PAX GET UP OUT OF HIS SEAT AND PROCEED TO THE AFT OF THE ACFT. I IMMEDIATELY HEADED TOWARD THE BACK TO INFORM THE PAX THAT THE ACFT WAS IN FINAL APCH. I SAID TO THE PAX THAT WE IN FACT WERE IN FINAL APCH AND WERE JUST MINS AWAY FROM LNDG AND YOU NEEDED TO TAKE YOUR SEAT. MY INSTRUCTIONS WENT UNRESPONSIVE. AT THAT MOMENT; THE AFT FLT ATTENDANTS INTERCEPTED THE PAX AND EXCHANGED DIALOG. THE PAX THEN PROCEEDED INTO THE AFT LAVATORY; ACFT LEFT. THE 'B' FLT ATTENDANT SAID THE PAX HAD TO GO AND SAID THE PAX TOLD HIM THAT HE WOULD BE QUICK ABOUT IT. I WAS CONCERNED BECAUSE I COULD SEE OUT THE WINDOWS THAT WE WERE JUST MINS AWAY FROM LNDG. I WAITED IN THE REAR GALLEY FOR THE PAX TO GET OUT TO HELP HIM GET SAFELY BACK TO HIS SEAT. A FEW MINS PASSED. THE AFT FLT ATTENDANTS THEN PROCEEDED TO BANG ON THE LAVATORY DOOR AND TOLD THE PAX THAT HE NEEDED TO TAKE HIS SEAT IMMEDIATELY. THERE WAS NO RESPONSE. I THEN LOOKED OUT THE WINDOW AND COULD TELL THE ACFT WAS JUST SECONDS AWAY FROM LNDG. I HAD TO LEAVE THE AFT FLT ATTENDANTS TO HANDLE THE SITUATION AND PROCEEDED BACK TO THE FRONT OF THE ACFT TO TAKE MY JUMPSEAT FOR LNDG. THE ACFT LANDED. I THEN ASKED THE 'A' FLT ATTENDANT IF SHE NOTICED IF THE PAX GOT OUT OF THE LAVATORY AND TOOK ANY NEARBY SEAT. SHE SAID 'NO!' I THEN CALLED BACK TO THE AFT FLT ATTENDANTS ON THE INTERPHONE AND ASKED THEM IF THE PAX IN FACT GOT OUT IN TIME. THEY SAID; NO HE DID NOT AND WAS STILL IN THE LAVATORY. I TOLD THEM THAT I WOULD IMMEDIATELY NOTIFY THE FLT DECK TO INFORM THEM OF THE SITUATION. I CALLED THE FLT DECK IMMEDIATELY AFTER THE PLANE VEERED OFF ONTO THE TXWY. I TOLD THE FLT DECK THAT WE NEEDED TO STOP THE ACFT BECAUSE WE HAD A PAX OUT OF HIS SEAT WHO WAS IN THE LAVATORY AND THAT WE NEEDED TO GET HIM OUT. THE FLT DECK TOLD ME TO STAND BY; WHICH I DID. THE FLT DECK GOT BACK TO ME SEVERAL SECONDS LATER AND TOLD ME THAT A SUPVR WAS GOING TO MEET US AT THE GATE. WE NEVER STOPPED AND PROCEEDED STRAIGHT TO THE GATE.
Data retrieved from NASA's ASRS site as of May 2009 and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.