Narrative:

We delayed our push back due to moderate ice pellets and freezing rain that was falling. Later; weather did improve; so we taxied to the de-ice pad. We were on the de-ice pad for a long time (i.e. Over an hour). During the deicing of our aircraft; the deicing/anti-icing trucks ran out of fluid. The trucks went to re-fill their tanks. I talked with the deice coordinator during this time and was informed that the aircraft would be sprayed with type 1 fluid again to remove all ice; then type 4 would be applied. The deicing crew via headset informed me that type 4 safewing mp iv launch; 100%; had been applied and the time; and all surfaces were clean and clear of ice. Though the last ATIS before the last step was applied was -pl br -2C; I did a visual check (i.e. Not required to do a visual check). Before I taxied out; I briefed a pass traveling captain to inspect our wings; after deicing as we were starting our engines. The deice pad was within 5 minutes before take-off. He called us in the cockpit and informed us that our left wing inboard of the left engine did not look deiced. I called the deice coordinator and informed him of our findings. I shut down our left engine and asked for the deice crew to connect on headset. Ice was found on our left wing. The deice crew did apologize. They went back and deiced and anti-iced our wing properly. We inspected the wing again. The rest of the flight was uneventful.

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Original NASA ASRS Text

Title: Air Carrier Captain is informed by a Captain in the cabin that deicing has not been satisfactorily completed by the deice crew. Aircraft is deiced a second time and departs.

Narrative: We delayed our push back due to moderate ice pellets and freezing rain that was falling. Later; weather did improve; so we taxied to the de-ice pad. We were on the de-ice pad for a long time (i.e. over an hour). During the deicing of our aircraft; the deicing/anti-icing trucks ran out of fluid. The trucks went to re-fill their tanks. I talked with the deice coordinator during this time and was informed that the aircraft would be sprayed with type 1 fluid again to remove all ice; then type 4 would be applied. The deicing crew via headset informed me that type 4 safewing MP IV Launch; 100%; had been applied and the time; and all surfaces were clean and clear of ice. Though the last ATIS before the last step was applied was -PL BR -2C; I did a visual check (i.e. not required to do a visual check). Before I taxied out; I briefed a pass traveling Captain to inspect our wings; after deicing as we were starting our engines. The deice pad was within 5 minutes before take-off. He called us in the cockpit and informed us that our left wing inboard of the left engine did not look deiced. I called the deice coordinator and informed him of our findings. I shut down our left engine and asked for the deice crew to connect on headset. Ice was found on our left wing. The deice crew did apologize. They went back and deiced and anti-iced our wing properly. We inspected the wing again. The rest of the flight was uneventful.

Data retrieved from NASA's ASRS site as of April 2012 and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.