<< >> NASA ASRS Report 1154797, March 2014

Dispatcher reports that boeing direct messages to flight crews are causing confusion because the crews believe they are coming from dispatch.

Attributes
ACN	1154797
Time
Date	201403
Aircraft 1
Make Model Name	Commercial Fixed Wing
Operating Under FAR Part	Part 121
Person 1
Function	Dispatcher
Qualification	Dispatch Dispatcher
Events
Anomaly	Deviation - Procedural Other / Unknown

Narrative:

Boeing direct ACARS messages are being mistaken by the crews as messages sent from the dispatchers. Three times today alone the crews have replied to me after these messages were received and thought dispatch was the sender. This is creating confusion because the crews believe dispatch has verified the route; winds; time; fuel; weather on this suggested re-route from boeing when; in fact; I was unable to check any of these suggested re-routes for fuel; WX; etc due to time constraints. The event occurred because boeing direct was instituted without much guidance or testing. Joint operation control between dispatch and the PIC is being blurred by having an automated computer send messages to our flights in regards to suggested re-routes.

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Original NASA ASRS Text

Title: Dispatcher reports that Boeing Direct messages to flight crews are causing confusion because the crews believe they are coming from Dispatch.

Narrative: Boeing Direct ACARS messages are being mistaken by the crews as messages sent from the dispatchers. Three times today alone the crews have replied to me after these messages were received and thought Dispatch was the sender. This is creating confusion because the crews believe Dispatch has verified the route; winds; time; fuel; weather on this suggested re-route from Boeing when; in fact; I was unable to check any of these suggested re-routes for fuel; WX; etc due to time constraints. The event occurred because Boeing Direct was instituted without much guidance or testing. Joint Operation Control between Dispatch and the PIC is being blurred by having an automated computer send messages to our flights in regards to suggested re-routes.

Data retrieved from NASA's ASRS site and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.