Narrative:

We arrived at the de-ice pad; set brakes; and configured for de-icing as there was at least 1/4 inch of hard clear ice on the wings and fuselage. We were de-iced at approximately xa:55 with a clear aircraft; start of last step at xa:47. We de-configured; contacted ground and proceeded to taxi. As soon as we did both the front and rear flight-attendants called us to say that they still could not see out their jumpseat windows on the left side of the aircraft due to the ice; and that passengers were taking pictures of their iced up windows with their cell phones. We elected to return to the de-ice pad; and were assigned a different bay this time. A de-ice coordinator; checked the fuselage and said the aircraft was clear of all ice and that de-icing fluid may appear like ice. The captain elected to do a visual check himself and concluded all windows were covered in ice and to have the airplane properly de-iced. The amount of time this deicing took seemed proper and we were told last step started at xb:08. We visually checked and the windows were clear this time.

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Original NASA ASRS Text

Title: A320 flight crew reports having to return to the deice pad after being told deicing was complete; due to ice adhering to the fuselage and passenger windows.

Narrative: We arrived at the de-ice pad; set brakes; and configured for de-icing as there was at least 1/4 inch of hard clear ice on the wings and fuselage. We were de-iced at approximately XA:55 with a clear aircraft; start of last step at XA:47. We de-configured; contacted ground and proceeded to taxi. As soon as we did both the front and rear flight-attendants called us to say that they still could not see out their jumpseat windows on the left side of the aircraft due to the ice; and that passengers were taking pictures of their iced up windows with their cell phones. We elected to return to the de-ice pad; and were assigned a different bay this time. A de-ice coordinator; checked the fuselage and said the aircraft was clear of all ice and that de-icing fluid may appear like ice. The captain elected to do a visual check himself and concluded all windows WERE covered in ice and to have the airplane properly de-iced. The amount of time this deicing took seemed proper and we were told last step started at XB:08. We visually checked and the windows were clear this time.

Data retrieved from NASA's ASRS site and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.