Maintenance personnel reported that on boeing 737MAX; maintenance control is not receiving ACARS or ...

Narrative:

Ever since the 737MAX; it seems most 737 controllers are not getting ACARS messages or electronic logbook write-ups the crew sends. The messages are not coming through on maintenance control ACARS/elb page or through the maintenance control's alert manager application.yesterday on a flight; I received a call from dispatch asking if I could answer the crew. Since I had not received any messages and no other controllers had either we were in the dark. Dispatcher gave me the info I proceeded to reply to captain's inquiry; also telling him to message both dispatch and maintenance control; as we were not receiving the messages from him. We never got a response; but dispatch called and said captain received our message and problem was resolved.after this situation; I decided to try and test it out on another aircraft; which had just arrived in our base. I sent a test log page. Again; we did not receive any pop up on maintenance control [page] or maintenance control's alert manager informing us of the write-up.

Original NASA ASRS Text

Title: Maintenance personnel reported that on Boeing 737MAX; Maintenance Control is not receiving ACARS or Electronic Logbook write-ups the flight crew sends.

Narrative: Ever since the 737MAX; it seems most 737 controllers are not getting ACARS messages or Electronic Logbook write-ups the crew sends. The messages are not coming through on Maintenance Control ACARS/ELB page or through the Maintenance Control's alert manager application.Yesterday on a flight; I received a call from dispatch asking if I could answer the crew. Since I had not received any messages and no other controllers had either we were in the dark. Dispatcher gave me the info I proceeded to reply to Captain's inquiry; also telling him to message both dispatch and Maintenance Control; as we were not receiving the messages from him. We never got a response; but dispatch called and said Captain received our message and problem was resolved.After this situation; I decided to try and test it out on another aircraft; which had just arrived in our base. I sent a test log page. Again; we did not receive any pop up on Maintenance Control [page] or Maintenance Control's alert manager informing us of the write-up.

Data retrieved from NASA's ASRS site and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.

Attributes
ACN	1550073
Time
Date	201806
Aircraft 1
Make Model Name	B737 Next Generation Undifferentiated
Operating Under FAR Part	Part 121
Flight Phase	Cruise
Flight Plan	IFR
Component
Aircraft Component	Air/Ground Communication
Person 1
Function	Other / Unknown
Events
Anomaly	Aircraft Equipment Problem Less Severe Deviation - Procedural Published Material / Policy

Maintenance personnel reported that on boeing 737MAX; maintenance control is not receiving ACARS or electronic logbook write-ups the flight crew sends.