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Air carrier ramp agent and flight crew reported contact was made between the aircraft and the jet bridge during pushback.
| Attributes | |
| ACN | 1580890 |
| Time | |
| Date | 201809 |
| Place | |
| Locale Reference | ZZZ.Airport |
| State Reference | US |
| Aircraft 1 | |
| Make Model Name | Commercial Fixed Wing |
| Operating Under FAR Part | Part 121 |
| Flight Phase | Taxi |
| Person 1 | |
| Function | Ramp |
| Person 2 | |
| Function | First Officer Pilot Not Flying |
| Qualification | Flight Crew Instrument Flight Crew Air Transport Pilot (ATP) Flight Crew Multiengine |
| Experience | Flight Crew Last 90 Days 216.34 Flight Crew Type 1083.28 |
| Events | |
| Anomaly | Conflict Ground Conflict Critical Deviation - Procedural Published Material / Policy Ground Event / Encounter Object |
Narrative:
After notifying the pilot that we were ready for pushback he acknowledged the transmission and said hold the push; because he was having problems with his on board computer. After a few minutes passed he radioed back brakes released but hold the push upon clearing of the aircraft from [the gate]. I told him that it would not impede our push but I did not move until radioed back to me that they were ready to taxi forward. I began a slow push of aircraft X believing I had cleared the jetway; I began to turn the tail facing west to give more space between the two aircrafts. After doing so the pilot told me stop the push I immediately stopped and when I looked around that's when I was that the aircraft had made contact with the jet bridge.
Original NASA ASRS Text
Title: Air carrier ramp agent and flight crew reported contact was made between the aircraft and the jet bridge during pushback.
Narrative: After notifying the pilot that we were ready for pushback he acknowledged the transmission and said hold the push; because he was having problems with his on board computer. After a few minutes passed he radioed back brakes released but hold the push upon clearing of the aircraft from [the gate]. I told him that it would not impede our push but I did not move until radioed back to me that they were ready to taxi forward. I began a slow push of Aircraft X believing I had cleared the jetway; I began to turn the tail facing west to give more space between the two aircrafts. After doing so the pilot told me stop the push I immediately stopped and when I looked around that's when I was that the aircraft had made contact with the jet bridge.
Data retrieved from NASA's ASRS site and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.