Narrative:

Small transport X made initial contact on my frequency at leese at 5000'. I turned small transport X right heading 150 degrees until receiving the ism NDB, then proceed direct, descend and maintain 3000'. I attempted to initiate the ARTS handoff to standard, made an error and retried to initiate the handoff. I thought the data block went into handoff status and I went on to other aircraft on the frequency. The standard controller asked who the 'north' tag was. I observed small transport X just south of the orl runway 7 localizer course about 6 mi southeast of the herny OM at 3000'. Standard told me to turn him out of there. I told small transport X to turn right heading 270, standard said, 'no go east.' I told small transport X to turn left heading 090. Small transport X advised me he had the ism airport in sight and would cancel IFR and proceed VFR to the airport. I then advised small transport X of traffic on final at ism about 6 mi ahead of him and terminated radar service. In addition, I would like to say this was an extremely busy session on this position. I was working 10-15 aircraft almost constantly since assuming the position. There were numerous distrs with the student pilots, repeated xmissions and manually coordination inbnds with sfb ATCT. Even though the controller in charge position was staffed, there was not sufficient help available to help with the workload at the time. I have been advised by the controller that relieved me on this position that he also had trouble with this ARTS keyboard and he was able to determine the 'a' key stuck repeatedly. Callback conversation with reporter revealed the following information. Reporter experience: 18 yrs radar. Reporter stated the incident was investigated and there was no loss of standard sep. 3 mi radar sep was maintained. ARTS keyboard was a controller distraction/equipment problem as he had to make entries 3 and 4 times before the computer would accept them. This was due to sticky contacts. Since this incident, a radar handoff controller has been assigned to help with coordination during busy periods of traffic. Supplemental information from acn 170430. I received a handoff from the arrival sector on cpr Y (an orl arrival) descending to 6000'from the southwest. On initial contact I descended him to 3000' and vectored him around mco departure traffic and ism arrival traffic toward the ILS runway 7 final approach course at orl. (All this climbing and descending traffic converges west of mco). Just as I turned cpr Y to a 060 heading to join the localizer I noticed a limited data block (ARTS IIIA) indicating satellite north's position symbol at 3000' in my airspace on cpr X whose destination was ism. I immediately turned cpr Y left to 330 degree to avoid the converging traffic and told the other controller to turn his aircraft away to the east. At first he seemed unsure who I was talking about then turned him west instead of east, but the supervisor corrected him and he turned him east. He coordination with sfb tower via landline just prior to the event. My suggestions to improve situation include resectorization of the satellite 'north' and 'D' positions to alleviate workload or have a 'dedicated' handoff/coordination for the 'north' satellite position. A coordinator for all 3 satellites has not proven efficient as the sectors are too busy during peak hours for 1 coordinator to monitor and assist 3 busy people.

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Original NASA ASRS Text

Title: APCH CTLR UNAUTH PENETRATION OF AIRSPACE WITH CPR X AND HAD CONFLICT WITH CPR Y. OPDEV.

Narrative: SMT X MADE INITIAL CONTACT ON MY FREQ AT LEESE AT 5000'. I TURNED SMT X R HDG 150 DEGS UNTIL RECEIVING THE ISM NDB, THEN PROCEED DIRECT, DSND AND MAINTAIN 3000'. I ATTEMPTED TO INITIATE THE ARTS HDOF TO STD, MADE AN ERROR AND RETRIED TO INITIATE THE HDOF. I THOUGHT THE DATA BLOCK WENT INTO HDOF STATUS AND I WENT ON TO OTHER ACFT ON THE FREQ. THE STD CTLR ASKED WHO THE 'N' TAG WAS. I OBSERVED SMT X JUST S OF THE ORL RWY 7 LOC COURSE ABOUT 6 MI SE OF THE HERNY OM AT 3000'. STD TOLD ME TO TURN HIM OUT OF THERE. I TOLD SMT X TO TURN R HDG 270, STD SAID, 'NO GO E.' I TOLD SMT X TO TURN L HDG 090. SMT X ADVISED ME HE HAD THE ISM ARPT IN SIGHT AND WOULD CANCEL IFR AND PROCEED VFR TO THE ARPT. I THEN ADVISED SMT X OF TFC ON FINAL AT ISM ABOUT 6 MI AHEAD OF HIM AND TERMINATED RADAR SVC. IN ADDITION, I WOULD LIKE TO SAY THIS WAS AN EXTREMELY BUSY SESSION ON THIS POS. I WAS WORKING 10-15 ACFT ALMOST CONSTANTLY SINCE ASSUMING THE POS. THERE WERE NUMEROUS DISTRS WITH THE STUDENT PLTS, REPEATED XMISSIONS AND MANUALLY COORD INBNDS WITH SFB ATCT. EVEN THOUGH THE CIC POS WAS STAFFED, THERE WAS NOT SUFFICIENT HELP AVAILABLE TO HELP WITH THE WORKLOAD AT THE TIME. I HAVE BEEN ADVISED BY THE CTLR THAT RELIEVED ME ON THIS POS THAT HE ALSO HAD TROUBLE WITH THIS ARTS KEYBOARD AND HE WAS ABLE TO DETERMINE THE 'A' KEY STUCK REPEATEDLY. CALLBACK CONVERSATION WITH RPTR REVEALED THE FOLLOWING INFO. RPTR EXPERIENCE: 18 YRS RADAR. RPTR STATED THE INCIDENT WAS INVESTIGATED AND THERE WAS NO LOSS OF STANDARD SEP. 3 MI RADAR SEP WAS MAINTAINED. ARTS KEYBOARD WAS A CTLR DISTR/EQUIP PROB AS HE HAD TO MAKE ENTRIES 3 AND 4 TIMES BEFORE THE COMPUTER WOULD ACCEPT THEM. THIS WAS DUE TO STICKY CONTACTS. SINCE THIS INCIDENT, A RADAR HDOF CTLR HAS BEEN ASSIGNED TO HELP WITH COORD DURING BUSY PERIODS OF TFC. SUPPLEMENTAL INFO FROM ACN 170430. I RECEIVED A HDOF FROM THE ARR SECTOR ON CPR Y (AN ORL ARR) DSNDING TO 6000'FROM THE SW. ON INITIAL CONTACT I DSNDED HIM TO 3000' AND VECTORED HIM AROUND MCO DEP TFC AND ISM ARR TFC TOWARD THE ILS RWY 7 FINAL APCH COURSE AT ORL. (ALL THIS CLBING AND DSNDING TFC CONVERGES W OF MCO). JUST AS I TURNED CPR Y TO A 060 HDG TO JOIN THE LOC I NOTICED A LIMITED DATA BLOCK (ARTS IIIA) INDICATING SATELLITE NORTH'S POS SYMBOL AT 3000' IN MY AIRSPACE ON CPR X WHOSE DEST WAS ISM. I IMMEDIATELY TURNED CPR Y L TO 330 DEG TO AVOID THE CONVERGING TFC AND TOLD THE OTHER CTLR TO TURN HIS ACFT AWAY TO THE E. AT FIRST HE SEEMED UNSURE WHO I WAS TALKING ABOUT THEN TURNED HIM W INSTEAD OF E, BUT THE SUPVR CORRECTED HIM AND HE TURNED HIM E. HE COORD WITH SFB TWR VIA LANDLINE JUST PRIOR TO THE EVENT. MY SUGGESTIONS TO IMPROVE SITUATION INCLUDE RESECTORIZATION OF THE SATELLITE 'N' AND 'D' POSITIONS TO ALLEVIATE WORKLOAD OR HAVE A 'DEDICATED' HDOF/COORD FOR THE 'N' SATELLITE POS. A COORDINATOR FOR ALL 3 SATELLITES HAS NOT PROVEN EFFICIENT AS THE SECTORS ARE TOO BUSY DURING PEAK HRS FOR 1 COORDINATOR TO MONITOR AND ASSIST 3 BUSY PEOPLE.

Data retrieved from NASA's ASRS site as of July 2007 and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.