Narrative:

Whomever decided to split up desks gave me 11 additional aircraft's to dispatch and flight follow until the X shift comes in at xf:00 hours am.since I start at xa:00am it means I had 19 aircraft on my desk as usual with an additional 11 aircraft on top of that. Half of my shift I was dealing with 30 aircraft and it wasn't an issue until xe:00 am when we started to get reroutes based on the weather.my coordinator tried to find a solution but we were so close to xf:00am; it was better to keep them until the relief takes them. Another problem is how the phones are set. It appears that I have a higher priority so I get almost all the calls to whatever code share I work.we have to make sure the desks are spread evenly including the desks for dispatchers who come in later. Phones need to be set so inbound calls are split evenly. We also need more people early in the morning. The X shift helps the night shift but puts more load on the morning shift who actually dispatches twice as much aircraft than the night shift. We could use some dispatchers back in the morning.it would also help everyone in dispatch if we could simply get pilots to use the extensions to call dispatchers.

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Original NASA ASRS Text

Title: Dispatcher reported working an overloaded desk and overall staffing issues.

Narrative: Whomever decided to split up desks gave me 11 additional aircraft's to dispatch and flight follow until the X shift comes in at XF:00 hours am.Since I start at XA:00am it means I had 19 aircraft on my desk as usual with an additional 11 aircraft on top of that. Half of my shift I was dealing with 30 aircraft and it wasn't an issue until XE:00 am when we started to get reroutes based on the weather.My Coordinator tried to find a solution but we were so close to XF:00am; it was better to keep them until the relief takes them. Another problem is how the phones are set. It appears that I have a higher priority so I get almost all the calls to whatever code share I work.We have to make sure the desks are spread evenly including the desks for dispatchers who come in later. Phones need to be set so inbound calls are split evenly. We also need more people early in the morning. The X shift helps the night shift but puts more load on the morning shift who actually dispatches twice as much aircraft than the night shift. We could use some dispatchers back in the morning.It would also help everyone in Dispatch if we could simply get pilots to use the extensions to call Dispatchers.

Data retrieved from NASA's ASRS site and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.