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Flight attendant reported a passenger refused to wear a face mask during the flight.
| Attributes | |
| ACN | 1752373 |
| Time | |
| Date | 202007 |
| Local Time Of Day | 0601-1200 |
| Place | |
| Locale Reference | ZZZ.Airport |
| State Reference | US |
| Aircraft 1 | |
| Make Model Name | Commercial Fixed Wing |
| Operating Under FAR Part | Part 121 |
| Flight Plan | IFR |
| Person 1 | |
| Function | Flight Attendant (On Duty) |
| Qualification | Flight Attendant Current |
| Events | |
| Anomaly | Deviation - Procedural Published Material / Policy Flight Deck / Cabin / Aircraft Event Passenger Misconduct |
Narrative:
We had a passenger come on board with his family. ZZZ csa [customer service agent] asked if he had a mask at the gate. When she said he needs to wear one. He said 'I just don't want to.' csa explained to the family that he can't fly then. He then said he will wear his mask. I was told all the above information from the csa in ZZZ. He has not once put on his mask. When we tell him to put on a mask he says 'I'm still snacking.' as flight attendant B I've been observing and I have yet to see him take a bite of food. He's made his intentions clear that he will not be wearing a mask by him pretending to continue snacking the entire flight. By the middle of the flight he stopped pretending to snack and made it clear he won't be wearing a mask.I confronted the passenger for the last time. Passenger has been told at least 5 times at this point. I've also made many announcements about the mask policy as well. I informed him he needs to put on a mask and that it is policy . Also told him that he was aware of the policy when he purchased the ticket. I had to repeat all that multiple times. He would continue to argue. He said he will not be putting on a mask; that a mask does more harm than good. His wife interrupted and started to argue as well. At this point I said it is policy and I will be informing the captain. I called the captain and he contacted ZZZ1.
Original NASA ASRS Text
Title: Flight Attendant reported a passenger refused to wear a face mask during the flight.
Narrative: We had a passenger come on board with his family. ZZZ CSA [Customer Service Agent] asked if he had a mask at the gate. When she said he needs to wear one. He said 'I just don't want to.' CSA explained to the family that he can't fly then. He then said he will wear his mask. I was told all the above information from the CSA in ZZZ. He has not once put on his mask. When we tell him to put on a mask he says 'I'm still snacking.' As FA B I've been observing and I have yet to see him take a bite of food. He's made his intentions clear that he will not be wearing a mask by him pretending to continue snacking the entire flight. By the middle of the flight he stopped pretending to snack and made it clear he won't be wearing a mask.I confronted the passenger for the last time. Passenger has been told at least 5 times at this point. I've also made many announcements about the mask policy as well. I informed him he needs to put on a mask and that it is policy . Also told him that he was aware of the policy when he purchased the ticket. I had to repeat all that multiple times. He would continue to argue. He said he will not be putting on a mask; that a mask does more harm than good. His wife interrupted and started to argue as well. At this point I said it is policy and I will be informing the Captain. I called the Captain and he contacted ZZZ1.
Data retrieved from NASA's ASRS site and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.