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Flight attendant reported a passenger was removed from flight due to not complying with face mask policy.
| Attributes | |
| ACN | 1760899 |
| Time | |
| Date | 202009 |
| Local Time Of Day | 0601-1200 |
| Place | |
| Locale Reference | ZZZ.Airport |
| State Reference | US |
| Aircraft 1 | |
| Make Model Name | Commercial Fixed Wing |
| Operating Under FAR Part | Part 121 |
| Flight Phase | Parked |
| Flight Plan | IFR |
| Person 1 | |
| Function | Flight Attendant (On Duty) |
| Qualification | Flight Attendant Current |
| Events | |
| Anomaly | Deviation - Procedural Published Material / Policy Flight Deck / Cabin / Aircraft Event Passenger Misconduct |
Narrative:
Passenger walking back as flight attendant B and [I] saw her not wearing her mask and asked her to put it on. While flight attendant a was walking back to the front she saw she was not wearing her mask and asked her to put her mask on to which she said she would not. I called the captain and explained how I asked once and flight attendant a asked a second time and there was a refusal. He said he would call ops and we would return to the gate.after the gate agent came on I was told by flight attendant a that the passenger was basically saying she was going to eat and drink the whole duration of the flight which is still not complying. Flight attendant a said that still made her uncomfortable and I agree because she is going against compliance and stating that she is going to go around the rules. Also; apparently she is saying that she was never told to put on a mask but she was told two times once by both of us. The second time when I asked if she was not going to put it on she was already showing an increased attitude.a supervisor [came] on board to escort her off the plane. From what I learned in the back we [deplaned] the entire plane because she refused to get off the plane.
Original NASA ASRS Text
Title: Flight Attendant reported a passenger was removed from flight due to not complying with face mask policy.
Narrative: Passenger walking back as FA B and [I] saw her not wearing her mask and asked her to put it on. While FA A was walking back to the front she saw she was not wearing her mask and asked her to put her mask on to which she said she would not. I called the Captain and explained how I asked once and FA A asked a second time and there was a refusal. He said he would call ops and we would return to the gate.After the gate agent came on I was told by FA A that the passenger was basically saying she was going to eat and drink the whole duration of the flight which is still not complying. FA A said that still made her uncomfortable and I agree because she is going against compliance and stating that she is going to go around the rules. Also; apparently she is saying that she was never told to put on a mask but she was told two times once by both of us. The second time when I asked if she was not going to put it on she was already showing an increased attitude.A Supervisor [came] on board to escort her off the plane. From what I learned in the back we [deplaned] the entire plane because she refused to get off the plane.
Data retrieved from NASA's ASRS site and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.