Ground observer complains reference low flight of EMS helicopter landing at hospital helipad.

Attributes
ACN	207241
Time
Date	199204
Day	Sat
Local Time Of Day	0001 To 0600
Place
Locale Reference	airport : zzz
State Reference	US
Altitude	agl bound lower : 300 agl bound upper : 300
Environment
Flight Conditions	VMC
Light	Night
Aircraft 1
Controlling Facilities	tracon : zzz
Operator	common carrier : air taxi
Make Model Name	Helicopter
Flight Phase	descent : approach landing other
Flight Plan	VFR
Person 1
Affiliation	Other
Function	flight crew : single pilot
Qualification	pilot : instrument pilot : cfi pilot : atp
Experience	flight time last 90 days : 50 flight time total : 3710 flight time type : 100
ASRS Report	207241
Person 2
Affiliation	Other
Function	observation : observer
Qualification	other other : other
Events
Anomaly	other anomaly other
Independent Detector	other other : unspecified cockpit
Resolutory Action	none taken : detected after the fact
Consequence	Other
Supplementary
Air Traffic Incident	other

Narrative:

I was contacted by telephone by a person on 4/X/92 about a flight which occurred on 4/Y/92. This was a medical flight with a patient being transferred to a hospital in ZZZ. The person who called, said he witnessed the helicopter 'buzzing the tree tops at 150 ft at XX30 hours.' as I explained the landing profile to the person he alerted me that he would be contacting the FAA to file a complaint that I was flying in a careless and unsafe manner. The landing profile was normal and uneventful to an approved heliport at the receiving hospital. This person has complained before I came to work at this contract, so I have been told. Callback conversation with reporter revealed the following information. Reporter states person who called is a doctor and knows of the EMS company. He called dispatch to find out who was flying and spoke to reporter. This is a regular complainer and probably the early am hour was part of the problem. FAA inspector came for a sight inspection shortly after the incident and had heard nothing from irate doctor. Reporter says hospital really supports flight program and sees no problem from there.

Original NASA ASRS Text

Title: GND OBSERVER COMPLAINS REF LOW FLT OF EMS HELI LNDG AT HOSPITAL HELIPAD.

Narrative: I WAS CONTACTED BY TELEPHONE BY A PERSON ON 4/X/92 ABOUT A FLT WHICH OCCURRED ON 4/Y/92. THIS WAS A MEDICAL FLT WITH A PATIENT BEING TRANSFERRED TO A HOSPITAL IN ZZZ. THE PERSON WHO CALLED, SAID HE WITNESSED THE HELI 'BUZZING THE TREE TOPS AT 150 FT AT XX30 HRS.' AS I EXPLAINED THE LNDG PROFILE TO THE PERSON HE ALERTED ME THAT HE WOULD BE CONTACTING THE FAA TO FILE A COMPLAINT THAT I WAS FLYING IN A CARELESS AND UNSAFE MANNER. THE LNDG PROFILE WAS NORMAL AND UNEVENTFUL TO AN APPROVED HELIPORT AT THE RECEIVING HOSPITAL. THIS PERSON HAS COMPLAINED BEFORE I CAME TO WORK AT THIS CONTRACT, SO I HAVE BEEN TOLD. CALLBACK CONVERSATION WITH RPTR REVEALED THE FOLLOWING INFO. RPTR STATES PERSON WHO CALLED IS A DOCTOR AND KNOWS OF THE EMS COMPANY. HE CALLED DISPATCH TO FIND OUT WHO WAS FLYING AND SPOKE TO RPTR. THIS IS A REGULAR COMPLAINER AND PROBABLY THE EARLY AM HOUR WAS PART OF THE PROBLEM. FAA INSPECTOR CAME FOR A SIGHT INSPECTION SHORTLY AFTER THE INCIDENT AND HAD HEARD NOTHING FROM IRATE DOCTOR. RPTR SAYS HOSPITAL REALLY SUPPORTS FLT PROGRAM AND SEES NO PROBLEM FROM THERE.

Data retrieved from NASA's ASRS site as of July 2007 and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.