Flight attendant report regarding an unruly passenger aboard an A300. He was rude to one of the cabi...

Attributes
ACN	421398
Time
Date	199812
Day	Tue
Local Time Of Day	0001 To 0600
Place
Locale Reference	atc facility : pos
State Reference	FO
Environment
Light	Daylight
Aircraft 1
Operator	common carrier : air carrier
Navigation In Use	Other
Flight Phase	cruise other
Flight Plan	IFR
Person 1
Affiliation	company : air carrier
Function	flight attendant : on duty
Qualification	other other : other
ASRS Report	421398
Person 2
Affiliation	Other
Function	observation : passenger
Events
Anomaly	other anomaly other
Independent Detector	other other : unspecified
Resolutory Action	none taken : unable
Consequence	Other
Supplementary
Air Traffic Incident	other

Narrative:

Passenger asked #4 flight attendant for headsets while she was doing meals. She had a beverage cart behind her so she asked him to wait until that flight attendant could get them for him and also told him how much they cost. This is where the problem started. He stated he was to receive free headsets because he was supposed to be in first class, and wasn't. We comp'ed him the headset but now he wanted an apology from #4 flight attendant because she wouldn't get him the headset. She could not have gotten him the headset because of the carts. So he started being nice to all others and rude to her. In my opinion she didn't need to apologize and he got upset because we wouldn't give him her name. We had no information on this man to be given free anything -- not from the agents. So he was causing a stink because he did not get a free upgrade. #4 flight attendant did nothing wrong. This guy was just rude.

Original NASA ASRS Text

Title: FLT ATTENDANT RPT REGARDING AN UNRULY PAX ABOARD AN A300. HE WAS RUDE TO ONE OF THE CABIN ATTENDANTS.

Narrative: PAX ASKED #4 FLT ATTENDANT FOR HEADSETS WHILE SHE WAS DOING MEALS. SHE HAD A BEVERAGE CART BEHIND HER SO SHE ASKED HIM TO WAIT UNTIL THAT FLT ATTENDANT COULD GET THEM FOR HIM AND ALSO TOLD HIM HOW MUCH THEY COST. THIS IS WHERE THE PROB STARTED. HE STATED HE WAS TO RECEIVE FREE HEADSETS BECAUSE HE WAS SUPPOSED TO BE IN FIRST CLASS, AND WASN'T. WE COMP'ED HIM THE HEADSET BUT NOW HE WANTED AN APOLOGY FROM #4 FLT ATTENDANT BECAUSE SHE WOULDN'T GET HIM THE HEADSET. SHE COULD NOT HAVE GOTTEN HIM THE HEADSET BECAUSE OF THE CARTS. SO HE STARTED BEING NICE TO ALL OTHERS AND RUDE TO HER. IN MY OPINION SHE DIDN'T NEED TO APOLOGIZE AND HE GOT UPSET BECAUSE WE WOULDN'T GIVE HIM HER NAME. WE HAD NO INFO ON THIS MAN TO BE GIVEN FREE ANYTHING -- NOT FROM THE AGENTS. SO HE WAS CAUSING A STINK BECAUSE HE DID NOT GET A FREE UPGRADE. #4 FLT ATTENDANT DID NOTHING WRONG. THIS GUY WAS JUST RUDE.

Data retrieved from NASA's ASRS site as of July 2007 and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.

Flight attendant report regarding an unruly passenger aboard an A300. He was rude to one of the cabin attendants.