Flight attendant report on physically abusive passenger, alcohol related, on B767-300, lhr-lax.

Attributes
ACN	436697
Time
Date	199903
Day	Mon
Local Time Of Day	1201 To 1800
Place
Locale Reference	atc facility : czqx.artcc
State Reference	NF
Environment
Light	Daylight
Aircraft 1
Controlling Facilities	artcc : czqx.artcc
Make Model Name	B767-300 and 300 ER
Operating Under FAR Part	Part 121
Flight Phase	cruise : level
Flight Plan	IFR
Person 1
Affiliation	company : air carrier
Function	flight attendant : on duty
Qualification	flight attendant : currently qualified flight attendant aircraft qualified on : 6
Experience	flight attendant time airline total : 8 flight attendant time total : 8
ASRS Report	436697
Person 2
Affiliation	company : air carrier
Function	observation : passenger
Events
Anomaly	cabin event : passenger misconduct cabin event other non adherence : company policies non adherence : far
Independent Detector	other other : cab 1
Consequence	other Other
Supplementary
Problem Areas	Company Cabin Crew Human Performance
Primary Problem	Company

Narrative:

The problem arose with the 'open bar' policy that all international airlines have when flying over the atlantic or when flying international flts. Contributing factors are the same as above -- alcohol! It was discovered because of the aggressiveness of this passenger towards the crew. He had no respect at all and a total disregard for safety. To correct this passenger activity, start charging for the alcohol and limit the amount of alcohol per passenger without distinction. Alcohol aboard aircraft is the #1 cause for accidents/incidents with passenger. Airlines should comprehend that we are not bars in the sky, but a mode of transportation, from one point to another, that passenger do lose control, change their moods/attitude when in contact with alcohol. This was the case with this passenger. He lost his own control to the point of stealing the alcohol, being verbally abusive, lying, and finally being physical with crew members -- just because he wanted more alcohol. As long as we (all airlines) keep on serving alcohol, we will keep having more incidents and accidents on board aircraft. It is just a matter of time when a fatality will occur because of alcohol on board.

Original NASA ASRS Text

Title: FLT ATTENDANT RPT ON PHYSICALLY ABUSIVE PAX, ALCOHOL RELATED, ON B767-300, LHR-LAX.

Narrative: THE PROB AROSE WITH THE 'OPEN BAR' POLICY THAT ALL INTL AIRLINES HAVE WHEN FLYING OVER THE ATLANTIC OR WHEN FLYING INTL FLTS. CONTRIBUTING FACTORS ARE THE SAME AS ABOVE -- ALCOHOL! IT WAS DISCOVERED BECAUSE OF THE AGGRESSIVENESS OF THIS PAX TOWARDS THE CREW. HE HAD NO RESPECT AT ALL AND A TOTAL DISREGARD FOR SAFETY. TO CORRECT THIS PAX ACTIVITY, START CHARGING FOR THE ALCOHOL AND LIMIT THE AMOUNT OF ALCOHOL PER PAX WITHOUT DISTINCTION. ALCOHOL ABOARD ACFT IS THE #1 CAUSE FOR ACCIDENTS/INCIDENTS WITH PAX. AIRLINES SHOULD COMPREHEND THAT WE ARE NOT BARS IN THE SKY, BUT A MODE OF TRANSPORTATION, FROM ONE POINT TO ANOTHER, THAT PAX DO LOSE CTL, CHANGE THEIR MOODS/ATTITUDE WHEN IN CONTACT WITH ALCOHOL. THIS WAS THE CASE WITH THIS PAX. HE LOST HIS OWN CTL TO THE POINT OF STEALING THE ALCOHOL, BEING VERBALLY ABUSIVE, LYING, AND FINALLY BEING PHYSICAL WITH CREW MEMBERS -- JUST BECAUSE HE WANTED MORE ALCOHOL. AS LONG AS WE (ALL AIRLINES) KEEP ON SERVING ALCOHOL, WE WILL KEEP HAVING MORE INCIDENTS AND ACCIDENTS ON BOARD ACFT. IT IS JUST A MATTER OF TIME WHEN A FATALITY WILL OCCUR BECAUSE OF ALCOHOL ON BOARD.

Data retrieved from NASA's ASRS site as of July 2007 and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.