Narrative:

Upon taxi out, #1 flight attendant opened the cockpit door to inform me of a passenger that would not take his coach seat. Since the passenger was in direct violation of federal law, I returned to the gate and had said passenger removed. Even though the chain of events unfolded in a way in which I believe the correct actions were taken, it is very obvious the #1 flight attendant is not a people person. This was confirmed by the #2 flight attendant. Additionally, if the #1 flight attendant would have not stopped my initial briefing, she would have been better able to handle the passenger that was behaving badly.

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Original NASA ASRS Text

Title: PLT RPT, S80, FLL-LGA, ON TAXI, PAX WOULD NOT TAKE SEAT. CAPT TAXIED BACK TO GATE AND HAD PAX REMOVED.

Narrative: UPON TAXI OUT, #1 FLT ATTENDANT OPENED THE COCKPIT DOOR TO INFORM ME OF A PAX THAT WOULD NOT TAKE HIS COACH SEAT. SINCE THE PAX WAS IN DIRECT VIOLATION OF FEDERAL LAW, I RETURNED TO THE GATE AND HAD SAID PAX REMOVED. EVEN THOUGH THE CHAIN OF EVENTS UNFOLDED IN A WAY IN WHICH I BELIEVE THE CORRECT ACTIONS WERE TAKEN, IT IS VERY OBVIOUS THE #1 FLT ATTENDANT IS NOT A PEOPLE PERSON. THIS WAS CONFIRMED BY THE #2 FLT ATTENDANT. ADDITIONALLY, IF THE #1 FLT ATTENDANT WOULD HAVE NOT STOPPED MY INITIAL BRIEFING, SHE WOULD HAVE BEEN BETTER ABLE TO HANDLE THE PAX THAT WAS BEHAVING BADLY.

Data retrieved from NASA's ASRS site as of July 2007 and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.