Narrative:

After landing in bgi, we were informed that a passenger had been crying during boarding in miami. When asked what was wrong, the passenger said she had been injured in an automatic accident and that her stomach hurt. Further inquiry revealed that the passenger had told the gate agent about the injury. The agent did not inform the crew. I wish the flight attendants had informed me at the gate in mia, and I feel that the agent should have contacted the flight crew when boarding this passenger. If the complaint center was contacted by the agent, we were not notified. This could have been a serious in-flight problem and should have involved the complaint center. I would greatly appreciate more emphasis to gate agents and flight attendants of the importance of keeping the captain informed. Callback conversation with reporter revealed the following information: the captain (reporter) said that his main complaint was that the gate agent should have informed him about the woman, and also, the flight attendants. The lead flight attendant thought the agent had told him about the woman, and the agent thought that the flight attendants would have told him. The woman settled down mid-flight and was not met by a wheelchair.

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Original NASA ASRS Text

Title: PLT RPT, A300, MIA-BGI. PAX CRYING IN MIA BOARDING AREA DUE TO CAR INJURY, STOMACH HURT. GATE AGENT DIDN'T INFORM THE CAPT ABOUT IT, NOR DID CABIN ATTENDANTS.

Narrative: AFTER LNDG IN BGI, WE WERE INFORMED THAT A PAX HAD BEEN CRYING DURING BOARDING IN MIAMI. WHEN ASKED WHAT WAS WRONG, THE PAX SAID SHE HAD BEEN INJURED IN AN AUTO ACCIDENT AND THAT HER STOMACH HURT. FURTHER INQUIRY REVEALED THAT THE PAX HAD TOLD THE GATE AGENT ABOUT THE INJURY. THE AGENT DID NOT INFORM THE CREW. I WISH THE FLT ATTENDANTS HAD INFORMED ME AT THE GATE IN MIA, AND I FEEL THAT THE AGENT SHOULD HAVE CONTACTED THE FLC WHEN BOARDING THIS PAX. IF THE COMPLAINT CENTER WAS CONTACTED BY THE AGENT, WE WERE NOT NOTIFIED. THIS COULD HAVE BEEN A SERIOUS INFLT PROB AND SHOULD HAVE INVOLVED THE COMPLAINT CENTER. I WOULD GREATLY APPRECIATE MORE EMPHASIS TO GATE AGENTS AND FLT ATTENDANTS OF THE IMPORTANCE OF KEEPING THE CAPT INFORMED. CALLBACK CONVERSATION WITH RPTR REVEALED THE FOLLOWING INFO: THE CAPT (RPTR) SAID THAT HIS MAIN COMPLAINT WAS THAT THE GATE AGENT SHOULD HAVE INFORMED HIM ABOUT THE WOMAN, AND ALSO, THE FLT ATTENDANTS. THE LEAD FLT ATTENDANT THOUGHT THE AGENT HAD TOLD HIM ABOUT THE WOMAN, AND THE AGENT THOUGHT THAT THE FLT ATTENDANTS WOULD HAVE TOLD HIM. THE WOMAN SETTLED DOWN MID-FLT AND WAS NOT MET BY A WHEELCHAIR.

Data retrieved from NASA's ASRS site as of July 2007 and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.