Cabin attendant report, S80, pdx-dfw. Woman out of control, refused to situation in assigned seat be...

Attributes
ACN	482887
Time
Date	200008
Day	Sun
Local Time Of Day	0001 To 0600
Place
Locale Reference	atc facility : zse.artcc
State Reference	WA
Environment
Light	Night
Aircraft 1
Controlling Facilities	artcc : zse.artcc
Operator	common carrier : air carrier
Make Model Name	MD-80 Super 80
Operating Under FAR Part	Part 121
Flight Phase	ground : taxi
Flight Plan	IFR
Person 1
Affiliation	company : air carrier
Function	flight attendant : on duty
Qualification	flight attendant : currently qualified flight attendant aircraft qualified on : 3
Experience	flight attendant time airline total : 21 flight attendant time total : 21 flight attendant time type : 99
ASRS Report	482887
Person 2
Affiliation	company : air carrier
Function	flight crew : captain oversight : pic
Qualification	pilot : atp
Events
Anomaly	cabin event : passenger misconduct non adherence : company policies non adherence : far non adherence : published procedure
Independent Detector	other other : cab #1
Resolutory Action	other
Consequence	Other
Supplementary
Problem Areas	Passenger Human Performance Flight Crew Human Performance
Primary Problem	Passenger Human Performance

Narrative:

We had an out of control female, over the fact that she sat in front of a window exit and her seat would not recline. To make a long story short, she ranted and raved and refused to situation there for a 3 hour flight. She looked for another seat after I told her we were full. Then she got a blanket and laid on the floor in the aft part of coach, blocking my jump seat, and the one lavatory. People had to step over her to use the other lavatory. She was loud and out of control. The captain talked to her. She finally went to her seat, then promptly fell asleep for the remainder of the flight in the seat she complained so much about. She yelled, said we were crazy and racist, and that we could throw her off the plane, but she wouldn't go back to her seat (until after the captain talked to her). He told us to let him know if she was any further problem after that. The police were supposed to meet the flight, but they showed up after she was gone to her next flight. Our supervisor and the police went to her XB00 morning miami flight, but from what I understand, did not say a word to her, and let her go on her way with no action at all. Callback conversation with reporter revealed the following information: the reporter stated that the woman got up from her seat and followed the flight attendants working the liquor cart, looking for an empty seat. When she couldn't find one, she deliberately laid down on the floor in front of the reporter's jump seat, yelling obscenities, and didn't even try to go to sleep. She made everyone have to step over her. The captain came out of the cockpit for 5-10 mins to talk to her and get her to go back to her assigned seat. The captain called for security or the police to meet the flight 1 1/2 hours before landing and the police should have had enough warning to meet the flight. The flight attendants told the supervisor that they didn't really want to press charges, but wanted to prevent the woman from getting on her next flight, or at least, have the police lecture her to teach her a lesson.

Original NASA ASRS Text

Title: CABIN ATTENDANT RPT, S80, PDX-DFW. WOMAN OUT OF CTL, REFUSED TO SIT IN ASSIGNED SEAT BECAUSE IT WOULDN'T RECLINE. SHE LAID ON FLOOR BLOCKING JUMP SEAT. CAPT INTERVENED. POLICE ARE TOO LATE TO APPREHEND HER.

Narrative: WE HAD AN OUT OF CTL FEMALE, OVER THE FACT THAT SHE SAT IN FRONT OF A WINDOW EXIT AND HER SEAT WOULD NOT RECLINE. TO MAKE A LONG STORY SHORT, SHE RANTED AND RAVED AND REFUSED TO SIT THERE FOR A 3 HR FLT. SHE LOOKED FOR ANOTHER SEAT AFTER I TOLD HER WE WERE FULL. THEN SHE GOT A BLANKET AND LAID ON THE FLOOR IN THE AFT PART OF COACH, BLOCKING MY JUMP SEAT, AND THE ONE LAVATORY. PEOPLE HAD TO STEP OVER HER TO USE THE OTHER LAVATORY. SHE WAS LOUD AND OUT OF CTL. THE CAPT TALKED TO HER. SHE FINALLY WENT TO HER SEAT, THEN PROMPTLY FELL ASLEEP FOR THE REMAINDER OF THE FLT IN THE SEAT SHE COMPLAINED SO MUCH ABOUT. SHE YELLED, SAID WE WERE CRAZY AND RACIST, AND THAT WE COULD THROW HER OFF THE PLANE, BUT SHE WOULDN'T GO BACK TO HER SEAT (UNTIL AFTER THE CAPT TALKED TO HER). HE TOLD US TO LET HIM KNOW IF SHE WAS ANY FURTHER PROB AFTER THAT. THE POLICE WERE SUPPOSED TO MEET THE FLT, BUT THEY SHOWED UP AFTER SHE WAS GONE TO HER NEXT FLT. OUR SUPVR AND THE POLICE WENT TO HER XB00 MORNING MIAMI FLT, BUT FROM WHAT I UNDERSTAND, DID NOT SAY A WORD TO HER, AND LET HER GO ON HER WAY WITH NO ACTION AT ALL. CALLBACK CONVERSATION WITH RPTR REVEALED THE FOLLOWING INFO: THE RPTR STATED THAT THE WOMAN GOT UP FROM HER SEAT AND FOLLOWED THE FLT ATTENDANTS WORKING THE LIQUOR CART, LOOKING FOR AN EMPTY SEAT. WHEN SHE COULDN'T FIND ONE, SHE DELIBERATELY LAID DOWN ON THE FLOOR IN FRONT OF THE RPTR'S JUMP SEAT, YELLING OBSCENITIES, AND DIDN'T EVEN TRY TO GO TO SLEEP. SHE MADE EVERYONE HAVE TO STEP OVER HER. THE CAPT CAME OUT OF THE COCKPIT FOR 5-10 MINS TO TALK TO HER AND GET HER TO GO BACK TO HER ASSIGNED SEAT. THE CAPT CALLED FOR SECURITY OR THE POLICE TO MEET THE FLT 1 1/2 HRS BEFORE LNDG AND THE POLICE SHOULD HAVE HAD ENOUGH WARNING TO MEET THE FLT. THE FLT ATTENDANTS TOLD THE SUPVR THAT THEY DIDN'T REALLY WANT TO PRESS CHARGES, BUT WANTED TO PREVENT THE WOMAN FROM GETTING ON HER NEXT FLT, OR AT LEAST, HAVE THE POLICE LECTURE HER TO TEACH HER A LESSON.

Data retrieved from NASA's ASRS site as of July 2007 and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.

Cabin attendant report, S80, pdx-dfw. Woman out of control, refused to situation in assigned seat because it wouldn't recline. She laid on floor blocking jump seat. Captain intervened. Police are too late to apprehend her.