Cabin attendant report, B757, kin-mia. Boarding woman rude to federal air marshal, with prisoner, as...

Attributes
ACN	486045
Time
Date	200009
Day	Thu
Local Time Of Day	1201 To 1800
Place
Locale Reference	airport : mkjp.airport
State Reference	FO
Altitude	agl bound lower : 0 agl bound upper : 0
Environment
Light	Daylight
Aircraft 1
Operator	common carrier : air carrier
Make Model Name	B757 Undifferentiated or Other Model
Operating Under FAR Part	Part 121
Flight Phase	ground : parked ground : preflight
Flight Plan	IFR
Person 1
Affiliation	company : air carrier
Function	flight attendant : on duty
Qualification	flight attendant : currently qualified flight attendant aircraft qualified on : 8
Experience	flight attendant time airline total : 10 flight attendant time total : 10 flight attendant time type : 99.9
ASRS Report	486045
Person 2
Affiliation	company : air carrier
Function	observation : passenger
Events
Anomaly	cabin event : passenger misconduct non adherence : company policies non adherence : far non adherence : published procedure
Independent Detector	other other : cab #1
Resolutory Action	other
Consequence	Other
Supplementary
Problem Areas	Passenger Human Performance
Primary Problem	Passenger Human Performance

Narrative:

I went to tell mrs Y to move further up because in the row behind her, we had an escorted prisoner (row xa). The air marshall, ms X, told me to tell this lady to move because she was already rude to this marshall. Of course, this lady refused, so I called the agent, because we are not permitted to tell passenger what's going on in these cases, then she stepped out of the seat, opened the overhead bin compartment and shut it as hard as she could. I told her that we do not appreciate this kind of behavior onboard and to let me please pass so I could talk to the captain, and she pushed me back. So I told her that she was in violation of federal law and that she will be removed from the aircraft. The agents closed the aircraft door, without further information, not even letting the purser know that they were closing the door. So she (the purser) called the captain, after finding out what happened in the back of the plane. The captain decided not to remove the passenger out the aircraft. No further action was taken. This passenger also asked me if I'm an american, and I answered yes, and she stated 'well, I'm dutch,' by lifting her arms and threatening me. In this kingston station, there is a lot of miscom.

Original NASA ASRS Text

Title: CABIN ATTENDANT RPT, B757, KIN-MIA. BOARDING WOMAN RUDE TO FEDERAL AIR MARSHAL, WITH PRISONER, ASKED TO MOVE, BECAME THREATENING, SHOVED CABIN ATTENDANT, REMOVED FROM FLT.

Narrative: I WENT TO TELL MRS Y TO MOVE FURTHER UP BECAUSE IN THE ROW BEHIND HER, WE HAD AN ESCORTED PRISONER (ROW XA). THE AIR MARSHALL, MS X, TOLD ME TO TELL THIS LADY TO MOVE BECAUSE SHE WAS ALREADY RUDE TO THIS MARSHALL. OF COURSE, THIS LADY REFUSED, SO I CALLED THE AGENT, BECAUSE WE ARE NOT PERMITTED TO TELL PAX WHAT'S GOING ON IN THESE CASES, THEN SHE STEPPED OUT OF THE SEAT, OPENED THE OVERHEAD BIN COMPARTMENT AND SHUT IT AS HARD AS SHE COULD. I TOLD HER THAT WE DO NOT APPRECIATE THIS KIND OF BEHAVIOR ONBOARD AND TO LET ME PLEASE PASS SO I COULD TALK TO THE CAPT, AND SHE PUSHED ME BACK. SO I TOLD HER THAT SHE WAS IN VIOLATION OF FEDERAL LAW AND THAT SHE WILL BE REMOVED FROM THE ACFT. THE AGENTS CLOSED THE ACFT DOOR, WITHOUT FURTHER INFO, NOT EVEN LETTING THE PURSER KNOW THAT THEY WERE CLOSING THE DOOR. SO SHE (THE PURSER) CALLED THE CAPT, AFTER FINDING OUT WHAT HAPPENED IN THE BACK OF THE PLANE. THE CAPT DECIDED NOT TO REMOVE THE PAX OUT THE ACFT. NO FURTHER ACTION WAS TAKEN. THIS PAX ALSO ASKED ME IF I'M AN AMERICAN, AND I ANSWERED YES, AND SHE STATED 'WELL, I'M DUTCH,' BY LIFTING HER ARMS AND THREATENING ME. IN THIS KINGSTON STATION, THERE IS A LOT OF MISCOM.

Data retrieved from NASA's ASRS site as of July 2007 and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.

Cabin attendant report, B757, kin-mia. Boarding woman rude to federal air marshal, with prisoner, asked to move, became threatening, shoved cabin attendant, removed from flight.