B767 crew had a verbally abusive passenger in ZNY oceanic.

Attributes
ACN	502400
Time
Date	200101
Day	Mon
Local Time Of Day	1801 To 2400
Place
Locale Reference	atc facility : zny.artcc
State Reference	NY
Environment
Flight Conditions	VMC
Light	Night
Aircraft 1
Controlling Facilities	artcc : zny.artcc
Operator	common carrier : air carrier
Make Model Name	B767 Undifferentiated or Other Model
Operating Under FAR Part	Part 121
Navigation In Use	other
Flight Phase	cruise : level
Route In Use	enroute : atlantic enroute other
Flight Plan	IFR
Person 1
Affiliation	company : air carrier
Function	flight attendant : on duty oversight : flight attendant in charge
Qualification	flight attendant : currently qualified flight attendant aircraft qualified on : 7
Experience	flight attendant time airline total : 14 flight attendant time total : 14 flight attendant time type : 50
ASRS Report	502400
Person 2
Affiliation	company : air carrier
Function	flight crew : captain oversight : pic
Qualification	pilot : atp
Events
Anomaly	cabin event : passenger misconduct
Independent Detector	other other : 1
Resolutory Action	none taken : anomaly accepted other
Consequence	other
Supplementary
Problem Areas	Passenger Human Performance
Primary Problem	Passenger Human Performance

Narrative:

Passenger had been drinking and mixing drinks. During movie, passenger asked for another drink. The business class galley flight attendant, serving drink, advised passenger that it was last drink. Passenger said ok. However, when she later asked for another drink and it was denied, passenger became extremely abusive verbally. Captain came to talk to her. Passenger was still abusive. We proceeded to scheduled destination. When passenger deplaned, she was still carrying on.

Original NASA ASRS Text

Title: B767 CREW HAD A VERBALLY ABUSIVE PAX IN ZNY OCEANIC.

Narrative: PAX HAD BEEN DRINKING AND MIXING DRINKS. DURING MOVIE, PAX ASKED FOR ANOTHER DRINK. THE BUSINESS CLASS GALLEY FLT ATTENDANT, SERVING DRINK, ADVISED PAX THAT IT WAS LAST DRINK. PAX SAID OK. HOWEVER, WHEN SHE LATER ASKED FOR ANOTHER DRINK AND IT WAS DENIED, PAX BECAME EXTREMELY ABUSIVE VERBALLY. CAPT CAME TO TALK TO HER. PAX WAS STILL ABUSIVE. WE PROCEEDED TO SCHEDULED DEST. WHEN PAX DEPLANED, SHE WAS STILL CARRYING ON.

Data retrieved from NASA's ASRS site as of July 2007 and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.