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|
Attributes | |
ACN | 606868 |
Time | |
Date | 200401 |
Day | Wed |
Local Time Of Day | 0601 To 1200 |
Place | |
Locale Reference | airport : mia.airport |
State Reference | FL |
Altitude | agl single value : 0 |
Environment | |
Light | Daylight |
Aircraft 1 | |
Controlling Facilities | tower : mia.tower tower : cle.tower |
Operator | common carrier : air carrier |
Make Model Name | B737-800 |
Operating Under FAR Part | Part 121 |
Flight Plan | IFR |
Aircraft 2 | |
Flight Phase | ground : taxi |
Person 1 | |
Affiliation | company : air carrier |
Function | flight attendant : on duty |
Qualification | flight attendant : currently qualified flight attendant aircraft qualified on : 5 |
Experience | flight attendant time airline total : 12.33 flight attendant time total : 12.33 flight attendant time type : 70 |
ASRS Report | 606868 |
Person 2 | |
Affiliation | company : air carrier |
Function | flight attendant : on duty oversight : flight attendant in charge |
Events | |
Anomaly | cabin event : passenger misconduct cabin event : passenger contraband non adherence : company policies non adherence : far non adherence : published procedure |
Independent Detector | other other : 1 |
Resolutory Action | other |
Consequence | Other |
Supplementary | |
Problem Areas | Company FAA Passenger Human Performance |
Primary Problem | Passenger Human Performance |
Narrative:
Female passenger seated in emergency exit row was consuming wine (white) from her own bottle and exchanging cups with companion, a man, across the aisle. Both passenger were seated in emergency exit rows. The woman became belligerent when alcohol was confiscated. Per captain, purser, and flight attendants, she was denied alcohol in-flight and became verbally abusive by using profanity towards me. Passenger was issued 'in-flight disturbance form' and asked to stop her behavior. She requested to speak to captain during the flight. Captain was available for passenger after landing in stx. Passenger opted not to speak to captain and left. Passenger refused to give their names. Captain called dispatch to deny passenger return travel on our company.
Original NASA ASRS Text
Title: A B737 FLT ATTENDANT RPTED 2 PAX DRINKING FROM THEIR OWN BOTTLE AND BECAME BELLIGERENT AFTER THEY WERE CUT OFF FROM FURTHER DRINKING DURING A FLT FROM MIA TO STX.
Narrative: FEMALE PAX SEATED IN EMER EXIT ROW WAS CONSUMING WINE (WHITE) FROM HER OWN BOTTLE AND EXCHANGING CUPS WITH COMPANION, A MAN, ACROSS THE AISLE. BOTH PAX WERE SEATED IN EMER EXIT ROWS. THE WOMAN BECAME BELLIGERENT WHEN ALCOHOL WAS CONFISCATED. PER CAPT, PURSER, AND FLT ATTENDANTS, SHE WAS DENIED ALCOHOL INFLT AND BECAME VERBALLY ABUSIVE BY USING PROFANITY TOWARDS ME. PAX WAS ISSUED 'INFLT DISTURBANCE FORM' AND ASKED TO STOP HER BEHAVIOR. SHE REQUESTED TO SPEAK TO CAPT DURING THE FLT. CAPT WAS AVAILABLE FOR PAX AFTER LNDG IN STX. PAX OPTED NOT TO SPEAK TO CAPT AND LEFT. PAX REFUSED TO GIVE THEIR NAMES. CAPT CALLED DISPATCH TO DENY PAX RETURN TRAVEL ON OUR COMPANY.
Data retrieved from NASA's ASRS site as of July 2007 and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.