An irate passenger is subdued and restrained by fellow passenger.

Attributes
ACN	705086
Time
Date	200608
Local Time Of Day	1801 To 2400
Place
Locale Reference	intersection : zzzzz
State Reference	US
Altitude	msl single value : 35000
Environment
Flight Conditions	VMC
Light	Night
Aircraft 1
Controlling Facilities	artcc : zzz.artcc
Operator	common carrier : air carrier
Make Model Name	B757-200
Operating Under FAR Part	Part 121
Flight Phase	cruise : level
Route In Use	enroute : other oceanic
Flight Plan	IFR
Person 1
Affiliation	company : air carrier
Function	flight crew : captain oversight : pic
Experience	flight time last 90 days : 210 flight time total : 13000 flight time type : 2500
ASRS Report	705086
Person 2
Affiliation	company : air carrier
Function	flight crew : first officer
Events
Anomaly	cabin event : passenger misconduct
Independent Detector	other other : 3
Supplementary
Problem Areas	Passenger Human Performance
Primary Problem	Passenger Human Performance

Narrative:

I got a call from the flight attendant that we had an irate passenger in the back. He was disruptive and yelling because the flight attendants would not sell him cookies out of the buy on board box. He became verbally abusive to several flight attendants and they felt he had the appearance of being on drugs. He had his parents with him and was traveling with a group including his girlfriend. The parents stated that he was 'out of control.' he started a fight with his girlfriend and took a swing at the passenger behind him. He told another passenger that he hoped 'the plane would go down and everyone would go down with it.' at this point we decided we were dealing with a level 2 threat and followed the procedure in our flight manual. Our purser got out the security kit in case restraint was required. If restraint was needed. Passenger's father was helpful in keeping passenger restrained and somewhat under control. Passenger in the surrounding area were very frightened with his outbursts and fearful of his actions. Then we requested law enforcement to meet the flight.

Original NASA ASRS Text

Title: AN IRATE PAX IS SUBDUED AND RESTRAINED BY FELLOW PAX.

Narrative: I GOT A CALL FROM THE FLT ATTENDANT THAT WE HAD AN IRATE PAX IN THE BACK. HE WAS DISRUPTIVE AND YELLING BECAUSE THE FLT ATTENDANTS WOULD NOT SELL HIM COOKIES OUT OF THE BUY ON BOARD BOX. HE BECAME VERBALLY ABUSIVE TO SEVERAL FLT ATTENDANTS AND THEY FELT HE HAD THE APPEARANCE OF BEING ON DRUGS. HE HAD HIS PARENTS WITH HIM AND WAS TRAVELING WITH A GROUP INCLUDING HIS GIRLFRIEND. THE PARENTS STATED THAT HE WAS 'OUT OF CTL.' HE STARTED A FIGHT WITH HIS GIRLFRIEND AND TOOK A SWING AT THE PAX BEHIND HIM. HE TOLD ANOTHER PAX THAT HE HOPED 'THE PLANE WOULD GO DOWN AND EVERYONE WOULD GO DOWN WITH IT.' AT THIS POINT WE DECIDED WE WERE DEALING WITH A LEVEL 2 THREAT AND FOLLOWED THE PROC IN OUR FLT MANUAL. OUR PURSER GOT OUT THE SECURITY KIT IN CASE RESTRAINT WAS REQUIRED. IF RESTRAINT WAS NEEDED. PAX'S FATHER WAS HELPFUL IN KEEPING PAX RESTRAINED AND SOMEWHAT UNDER CTL. PAX IN THE SURROUNDING AREA WERE VERY FRIGHTENED WITH HIS OUTBURSTS AND FEARFUL OF HIS ACTIONS. THEN WE REQUESTED LAW ENFORCEMENT TO MEET THE FLT.

Data retrieved from NASA's ASRS site as of January 2009 and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.