Narrative:

Passenger ms X was sitting in seat xx when I was doing my compliance checks. She had a large pet bag blocking the aisle and I politely asked if she could put it under the seat in front of her so the aisle could be clear for takeoff. She refused in a very angry voice complaining that there was metal attached to the seat in front of her preventing her from fitting her bag under the seat. I was understanding about her concern for her pet; stating that the power ports are only in the center seats; so would she mind placing the bag under the window or aisle seat for takeoff and she again refused and started ranting about air carrier not accommodating her bag. I then explained that it was an FAA regulation that the aisle must be clear for takeoff and landing so that nothing obstructs anyone's exit in case of an emergency. She continued to argue with me saying 'blocking whose exit? That's ridiculous.' I again suggested that perhaps one of the passenger in the other 2 seats (F and D) might not mind if her pet carrier went under the seats in front of them for takeoff and landing. I asked the passenger in xxd; who said she didn't mind; yet ms X continued to complain that her bag was 'airline approved' and she has 'paid' to have it with her. Again I explained that even though the bag is approved; it still must fit under a seat for takeoff and landing so the aisle is clear for safety reasons. Ms X continued screaming at me when ms Y (in B) turned to her and said 'cut it out; she has already told you 4 times to put your bag under a seat.' at that time I gently placed the bag under B; so we could safely take off. After takeoff ms X got out of her seat (before the fasten seat belt sign was turned off) and yelled at me; poking her finger at me and accusing me of breaking her bag. I went to the service kit for a passenger misconduct notice; but there were none. I assured her I would write a full report about the incident.

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Original NASA ASRS Text

Title: FLT ATTENDANT RPTS PROBS WITH PAX NOT STOWING PET CARRIER UNDER SEAT FOR TKOF.

Narrative: PAX MS X WAS SITTING IN SEAT XX WHEN I WAS DOING MY COMPLIANCE CHKS. SHE HAD A LARGE PET BAG BLOCKING THE AISLE AND I POLITELY ASKED IF SHE COULD PUT IT UNDER THE SEAT IN FRONT OF HER SO THE AISLE COULD BE CLR FOR TKOF. SHE REFUSED IN A VERY ANGRY VOICE COMPLAINING THAT THERE WAS METAL ATTACHED TO THE SEAT IN FRONT OF HER PREVENTING HER FROM FITTING HER BAG UNDER THE SEAT. I WAS UNDERSTANDING ABOUT HER CONCERN FOR HER PET; STATING THAT THE PWR PORTS ARE ONLY IN THE CTR SEATS; SO WOULD SHE MIND PLACING THE BAG UNDER THE WINDOW OR AISLE SEAT FOR TKOF AND SHE AGAIN REFUSED AND STARTED RANTING ABOUT ACR NOT ACCOMMODATING HER BAG. I THEN EXPLAINED THAT IT WAS AN FAA REG THAT THE AISLE MUST BE CLR FOR TKOF AND LNDG SO THAT NOTHING OBSTRUCTS ANYONE'S EXIT IN CASE OF AN EMER. SHE CONTINUED TO ARGUE WITH ME SAYING 'BLOCKING WHOSE EXIT? THAT'S RIDICULOUS.' I AGAIN SUGGESTED THAT PERHAPS ONE OF THE PAX IN THE OTHER 2 SEATS (F AND D) MIGHT NOT MIND IF HER PET CARRIER WENT UNDER THE SEATS IN FRONT OF THEM FOR TKOF AND LNDG. I ASKED THE PAX IN XXD; WHO SAID SHE DIDN'T MIND; YET MS X CONTINUED TO COMPLAIN THAT HER BAG WAS 'AIRLINE APPROVED' AND SHE HAS 'PAID' TO HAVE IT WITH HER. AGAIN I EXPLAINED THAT EVEN THOUGH THE BAG IS APPROVED; IT STILL MUST FIT UNDER A SEAT FOR TKOF AND LNDG SO THE AISLE IS CLR FOR SAFETY REASONS. MS X CONTINUED SCREAMING AT ME WHEN MS Y (IN B) TURNED TO HER AND SAID 'CUT IT OUT; SHE HAS ALREADY TOLD YOU 4 TIMES TO PUT YOUR BAG UNDER A SEAT.' AT THAT TIME I GENTLY PLACED THE BAG UNDER B; SO WE COULD SAFELY TAKE OFF. AFTER TKOF MS X GOT OUT OF HER SEAT (BEFORE THE FASTEN SEAT BELT SIGN WAS TURNED OFF) AND YELLED AT ME; POKING HER FINGER AT ME AND ACCUSING ME OF BREAKING HER BAG. I WENT TO THE SVC KIT FOR A PAX MISCONDUCT NOTICE; BUT THERE WERE NONE. I ASSURED HER I WOULD WRITE A FULL RPT ABOUT THE INCIDENT.

Data retrieved from NASA's ASRS site as of January 2009 and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.