Narrative:

My first officer; noticed that there was some paper sticking out of the QRH. Initially; he thought it was trash and considered tossing it. Then he noticed that it was copies of the front and back of pages 1-1 and 1-2. Kind of important information; page 1-2. I called maintenance control; thinking they might know about the missing page. They said call a chief pilot and ask if that was an acceptable way to replace missing pages in the QRH. I talked to a chief pilot; and he considered the two photocopies of pages 1-1 and 1-2 to be an acceptable replacement for the original. I explained that there were no holes punched in the photocopies; and there are any number of ways that those copies could be lost. There were no notations in the manual or on the copies explaining how or when they had been inserted. I believe that the chance of these critical pages becoming lost is too great to allow this type of substitution. He originally thought that the captain was required to carry the QRH as a back-up; but I explained that was not required.I believe that the QRH is the most critical manual. To allow missing QRH pages to be replaced with loose pieces of paper is one of the most unprofessional; unsafe practices imaginable. I cannot imagine that the FAA would condone this and the company should immediately stop this practice. I can only envision the fallout if an accident occurred and it came to light that the problem was exacerbated by a missing manual page that was not properly replaced.

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Original NASA ASRS Text

Title: Air carrier flight crew reports that the QRH; which is part of the aircraft equipment; has a missing page that has been replaced with two photo copies inserted loosely into the book.

Narrative: My First Officer; noticed that there was some paper sticking out of the QRH. Initially; he thought it was trash and considered tossing it. Then he noticed that it was copies of the front and back of pages 1-1 and 1-2. Kind of important information; page 1-2. I called Maintenance Control; thinking they might know about the missing page. They said call a Chief Pilot and ask if that was an acceptable way to replace missing pages in the QRH. I talked to a Chief Pilot; and he considered the two photocopies of pages 1-1 and 1-2 to be an acceptable replacement for the original. I explained that there were no holes punched in the photocopies; and there are any number of ways that those copies could be lost. There were no notations in the manual or on the copies explaining how or when they had been inserted. I believe that the chance of these critical pages becoming lost is too great to allow this type of substitution. He originally thought that the Captain was required to carry the QRH as a back-up; but I explained that was not required.I believe that the QRH is the most critical manual. To allow missing QRH pages to be replaced with loose pieces of paper is one of the most unprofessional; unsafe practices imaginable. I cannot imagine that the FAA would condone this and the company should immediately stop this practice. I can only envision the fallout if an accident occurred and it came to light that the problem was exacerbated by a missing manual page that was not properly replaced.

Data retrieved from NASA's ASRS site as of April 2012 and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.