Narrative:

I inherited this flight at turnover. It was a ramp directed loading (rdl) flight; so it wasn't planned by a load planner. I received a call from the ramp lead at approximately XA00z. I noted the flight was out; but not yet finalized in [computer]. I displayed the flight in [computer]; so I could see how it was loaded. The lead advised that he was unable to close out the flight; and also advised that cargo item 3; with dry ice; was buried by cargo item 2; which was a bulky freight item with 18 pieces at 1383 lbs. He advised that pit 4 was bulked out. He had planned to load priority bags in pit 4 to secure the dry ice; but had no space. He said they ran out of time and pushed the aircraft like that. He asked if we could final the flight this way; since the dry ice was secured by the bulky cargo item 2. I advised the lead that this wasn't acceptable; and that was why the system prevented him from closing out. He said the flight had already taxied away from the gate. I advised him that the flight would have to come back to the gate. I advised him he should either pull the hazmat cargo; or move the bulky cargo to pit 6; and move the bags in pit 6 to pit 4 to meet the 15 bag requirement. He said he would talk to a supervisor. I advised my shift manager on duty [smod] of what was going on. He reviewed [computer] and concurred that the flight would have to come back. The smod advised the operations manager. I then got a call from the dispatcher; who I advised what was going on; and she communicated with the crew that they would have to come back. I then got a call from the ZZZ zone controller; who I also advised what was going on. While the flight was coming back; I got another call from ZZZ ramp. I'm not sure if this was the ramp supervisor; or someone else. He seemed confused. He asked if the hazmat had to be moved out of pit 4 because of the nesting system. I advised him no; that this aircraft doesn't have a nesting system; so hazmat is allowed in pit 4. He asked if they could just move the bags to pit 4. I said yes; however pit 4 may be full; per my earlier caller. After the fight returned; ramp moved bulky cargo item 2 to pit 6. The 17 bags in pit 6 were moved to pit 4. The flight now met the 15 bags requirement with the dry ice. Ramp finalized the dstg [departure staging guide] and ddlr [display departure load record]; and I sent the final weights. After getting a fuel top off; the flight pushed for the second time at XA57z.

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Original NASA ASRS Text

Title: Commercial Airline Load personnel reported Hazmat cargo incorrectly configured in cargo compartment for air transport after gate departure.

Narrative: I inherited this flight at turnover. It was a Ramp Directed Loading (RDL) flight; so it wasn't planned by a Load Planner. I received a call from the Ramp Lead at approximately XA00z. I noted the flight was OUT; but not yet finalized in [computer]. I displayed the flight in [computer]; so I could see how it was loaded. The Lead advised that he was unable to close out the flight; and also advised that cargo Item 3; with dry ice; was buried by cargo item 2; which was a bulky freight item with 18 pieces at 1383 lbs. He advised that pit 4 was bulked out. He had planned to load priority bags in pit 4 to secure the dry ice; but had no space. He said they ran out of time and pushed the aircraft like that. He asked if we could final the flight this way; since the dry ice was secured by the bulky cargo item 2. I advised the Lead that this wasn't acceptable; and that was why the system prevented him from closing out. He said the flight had already taxied away from the gate. I advised him that the flight would have to come back to the gate. I advised him he should either pull the hazmat cargo; or move the bulky cargo to pit 6; and move the bags in pit 6 to pit 4 to meet the 15 bag requirement. He said he would talk to a Supervisor. I advised my Shift Manager on Duty [SMOD] of what was going on. He reviewed [computer] and concurred that the flight would have to come back. The SMOD advised the OPS manager. I then got a call from the Dispatcher; who I advised what was going on; and she communicated with the crew that they would have to come back. I then got a call from the ZZZ Zone Controller; who I also advised what was going on. While the flight was coming back; I got another call from ZZZ ramp. I'm not sure if this was the Ramp Supervisor; or someone else. He seemed confused. He asked if the Hazmat had to be moved out of pit 4 because of the nesting system. I advised him no; that this aircraft doesn't have a nesting system; so Hazmat is allowed in pit 4. He asked if they could just move the bags to pit 4. I said yes; however pit 4 may be full; per my earlier caller. After the fight returned; Ramp moved bulky cargo item 2 to pit 6. The 17 bags in pit 6 were moved to pit 4. The flight now met the 15 bags requirement with the dry ice. Ramp finalized the DSTG [Departure Staging Guide] and DDLR [Display Departure Load Record]; and I sent the final weights. After getting a fuel top off; the flight pushed for the second time at XA57z.

Data retrieved from NASA's ASRS site and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.