Narrative:

We were into snack service. A few mins before the incident, the captain made PA that he was leaving seatbelt sign on, due to possible light chop. First I felt a jolt, then heard a noise, both were totally different than any other feeling of turbulence. Within seconds, my meal cart and myself were airborne and I hit the ceiling. I witnessed my fellow crew members in the air also. The carts slammed to the floor of the aircraft, rendering them almost inoperable. I saw flight attendant #2 fly to the left over passenger. I was serving the r-hand side of aircraft. I went to the mid galley and found flight attendant #3 crying and injured. The beverage cart toppled over, and the galley was almost impassable. I believe I was in shock. I cleaned up the aft galley to stow carts. Flight attendant #4 walked the aisles, surveying injured. After I secured the aft galley, we made ice bags for bruised passenger. Purser accompanied by doctor attended to injured and documented their names. Flight attendant #4 and myself served water and juice till it ran out and we began to ache. The captain made an announcement that he would continue on unless some felt unable to. I felt unprepared for what would have been the safest position to get ready for the rise and fall. I held onto seat, but it wasn't enough. I believe I should have been treated for trauma and shock immediately. Supplemental information from acn 442657: ATC facility: jax. Location: 60 mi south of vqq VOR. At FL370, 60 mi south of cecil VOR, vqq, we encountered moderate turbulence. The duration was about 15 seconds with a net 500 ft gain in altitude. 2 flight attendants and several passenger were injured -- the #2 flight attendant the most severely. She appeared to receive a neck and knee injury. The #3 flight attendant received a hand injury. The turbulence was completely unexpected although flight conditions were IMC. There was no indication of convective activity. All loose articles in the cabin were tossed around including the unbelted passenger and flight attendants. The seatbelt sign was on and the seatbelt related PA had been completed about 5 mins prior to the incident. The #1 flight attendant did a superb job of dealing with the incident. She located a physician and several medical students, and together they went through the entire cabin and examined everyone. I personally talked to the doctor, injured flight attendants and passenger and determined the flight should continue to ord. Supplemental information from acn 442286: vqq, south, 50 NM. Captain finished PA to passenger after FL370. Aircraft in IMC with no WX activity showing in front of aircraft. Aircraft on autoplt when moderate turbulence was encountered for few seconds. Aircraft departed altitude to FL375 before full control was achieved. Approximately 8 passenger/flight attendants were hurt. The captain made it clear to passenger and flight attendants and medical doctor that at any time that the medical conditions got worse we would land at an appropriate airport along the route.

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Original NASA ASRS Text

Title: MULTIPLE FLT ATTENDANT AND PLT RPT, B767-300, MIA-ORD, SEVERE TURB, ALT CHANGE OF 500 FT. PAX AND FLT ATTENDANT INJURIES.

Narrative: WE WERE INTO SNACK SVC. A FEW MINS BEFORE THE INCIDENT, THE CAPT MADE PA THAT HE WAS LEAVING SEATBELT SIGN ON, DUE TO POSSIBLE LIGHT CHOP. FIRST I FELT A JOLT, THEN HEARD A NOISE, BOTH WERE TOTALLY DIFFERENT THAN ANY OTHER FEELING OF TURB. WITHIN SECONDS, MY MEAL CART AND MYSELF WERE AIRBORNE AND I HIT THE CEILING. I WITNESSED MY FELLOW CREW MEMBERS IN THE AIR ALSO. THE CARTS SLAMMED TO THE FLOOR OF THE ACFT, RENDERING THEM ALMOST INOPERABLE. I SAW FLT ATTENDANT #2 FLY TO THE L OVER PAX. I WAS SERVING THE R-HAND SIDE OF ACFT. I WENT TO THE MID GALLEY AND FOUND FLT ATTENDANT #3 CRYING AND INJURED. THE BEVERAGE CART TOPPLED OVER, AND THE GALLEY WAS ALMOST IMPASSABLE. I BELIEVE I WAS IN SHOCK. I CLEANED UP THE AFT GALLEY TO STOW CARTS. FLT ATTENDANT #4 WALKED THE AISLES, SURVEYING INJURED. AFTER I SECURED THE AFT GALLEY, WE MADE ICE BAGS FOR BRUISED PAX. PURSER ACCOMPANIED BY DOCTOR ATTENDED TO INJURED AND DOCUMENTED THEIR NAMES. FLT ATTENDANT #4 AND MYSELF SERVED WATER AND JUICE TILL IT RAN OUT AND WE BEGAN TO ACHE. THE CAPT MADE AN ANNOUNCEMENT THAT HE WOULD CONTINUE ON UNLESS SOME FELT UNABLE TO. I FELT UNPREPARED FOR WHAT WOULD HAVE BEEN THE SAFEST POS TO GET READY FOR THE RISE AND FALL. I HELD ONTO SEAT, BUT IT WASN'T ENOUGH. I BELIEVE I SHOULD HAVE BEEN TREATED FOR TRAUMA AND SHOCK IMMEDIATELY. SUPPLEMENTAL INFO FROM ACN 442657: ATC FACILITY: JAX. LOCATION: 60 MI S OF VQQ VOR. AT FL370, 60 MI S OF CECIL VOR, VQQ, WE ENCOUNTERED MODERATE TURB. THE DURATION WAS ABOUT 15 SECONDS WITH A NET 500 FT GAIN IN ALT. 2 FLT ATTENDANTS AND SEVERAL PAX WERE INJURED -- THE #2 FLT ATTENDANT THE MOST SEVERELY. SHE APPEARED TO RECEIVE A NECK AND KNEE INJURY. THE #3 FLT ATTENDANT RECEIVED A HAND INJURY. THE TURB WAS COMPLETELY UNEXPECTED ALTHOUGH FLT CONDITIONS WERE IMC. THERE WAS NO INDICATION OF CONVECTIVE ACTIVITY. ALL LOOSE ARTICLES IN THE CABIN WERE TOSSED AROUND INCLUDING THE UNBELTED PAX AND FLT ATTENDANTS. THE SEATBELT SIGN WAS ON AND THE SEATBELT RELATED PA HAD BEEN COMPLETED ABOUT 5 MINS PRIOR TO THE INCIDENT. THE #1 FLT ATTENDANT DID A SUPERB JOB OF DEALING WITH THE INCIDENT. SHE LOCATED A PHYSICIAN AND SEVERAL MEDICAL STUDENTS, AND TOGETHER THEY WENT THROUGH THE ENTIRE CABIN AND EXAMINED EVERYONE. I PERSONALLY TALKED TO THE DOCTOR, INJURED FLT ATTENDANTS AND PAX AND DETERMINED THE FLT SHOULD CONTINUE TO ORD. SUPPLEMENTAL INFO FROM ACN 442286: VQQ, S, 50 NM. CAPT FINISHED PA TO PAX AFTER FL370. ACFT IN IMC WITH NO WX ACTIVITY SHOWING IN FRONT OF ACFT. ACFT ON AUTOPLT WHEN MODERATE TURB WAS ENCOUNTERED FOR FEW SECONDS. ACFT DEPARTED ALT TO FL375 BEFORE FULL CTL WAS ACHIEVED. APPROX 8 PAX/FLT ATTENDANTS WERE HURT. THE CAPT MADE IT CLR TO PAX AND FLT ATTENDANTS AND MEDICAL DOCTOR THAT AT ANY TIME THAT THE MEDICAL CONDITIONS GOT WORSE WE WOULD LAND AT AN APPROPRIATE ARPT ALONG THE RTE.

Data retrieved from NASA's ASRS site as of July 2007 and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.