Flight attendant report, S80, lga-dfw, passenger with dog refused direct order to put dog in kennel ...

Attributes
ACN	454568
Time
Date	199911
Day	Thu
Local Time Of Day	0601 To 1200
Place
Locale Reference	atc facility : zny.artcc
State Reference	NY
Environment
Light	Daylight
Aircraft 1
Controlling Facilities	artcc : zny.artcc
Operator	common carrier : air carrier
Make Model Name	MD-80 Super 80
Operating Under FAR Part	Part 121
Flight Phase	cruise : level ground : pushback ground : parked
Flight Plan	IFR
Person 1
Affiliation	company : air carrier
Function	flight attendant : on duty
Qualification	flight attendant : currently qualified flight attendant aircraft qualified on : 5
Experience	flight attendant time airline total : 20 flight attendant time total : 20 flight attendant time type : 98
ASRS Report	454568
Person 2
Affiliation	company : air carrier
Function	observation : passenger
Events
Anomaly	cabin event : passenger misconduct non adherence : published procedure non adherence : company policies non adherence : far
Independent Detector	other other : 1
Resolutory Action	none taken : anomaly accepted
Consequence	other Other
Supplementary
Problem Areas	Chart Or Publication Company Passenger Human Performance
Primary Problem	Passenger Human Performance

Narrative:

Passenger refused to put dog in carrier. Was asked several times by flight attendant to put dog in carrier -- passenger refused. Was presented with page abc from manual stating airline policy in regard to pet onboard. Said I was harassing her and never put dog in carrier. Refused to follow crew member requests. Callback conversation with reporter revealed the following information: the reporter stated that the woman snuck the dog on the plane and did not pay to have the dog in the cabin. She went berserk when the reporter showed her the page in her manual about pets remaining in the kennels during flts and tried to take it away from her and keep it for herself. A passenger service manager met the flight and paged the woman on the airplane before any passenger got off. The woman didn't answer the page, but instead, snuck off. One of the other flight attendants pointed her out in the boarding area to the manager. When confronted, the woman accused the reporter of harassing her, but the manager calmly told the lady that she was in the wrong. When the woman continued to rant and rave, the manager decided to cancel her return flight on their airline.

Original NASA ASRS Text

Title: FLT ATTENDANT RPT, S80, LGA-DFW, PAX WITH DOG REFUSED DIRECT ORDER TO PUT DOG IN KENNEL DURING FLT. PAX SUPVR MET FLT, RETURN TRIP CANCELED.

Narrative: PAX REFUSED TO PUT DOG IN CARRIER. WAS ASKED SEVERAL TIMES BY FLT ATTENDANT TO PUT DOG IN CARRIER -- PAX REFUSED. WAS PRESENTED WITH PAGE ABC FROM MANUAL STATING AIRLINE POLICY IN REGARD TO PET ONBOARD. SAID I WAS HARASSING HER AND NEVER PUT DOG IN CARRIER. REFUSED TO FOLLOW CREW MEMBER REQUESTS. CALLBACK CONVERSATION WITH RPTR REVEALED THE FOLLOWING INFO: THE RPTR STATED THAT THE WOMAN SNUCK THE DOG ON THE PLANE AND DID NOT PAY TO HAVE THE DOG IN THE CABIN. SHE WENT BERSERK WHEN THE RPTR SHOWED HER THE PAGE IN HER MANUAL ABOUT PETS REMAINING IN THE KENNELS DURING FLTS AND TRIED TO TAKE IT AWAY FROM HER AND KEEP IT FOR HERSELF. A PAX SVC MGR MET THE FLT AND PAGED THE WOMAN ON THE AIRPLANE BEFORE ANY PAX GOT OFF. THE WOMAN DIDN'T ANSWER THE PAGE, BUT INSTEAD, SNUCK OFF. ONE OF THE OTHER FLT ATTENDANTS POINTED HER OUT IN THE BOARDING AREA TO THE MGR. WHEN CONFRONTED, THE WOMAN ACCUSED THE RPTR OF HARASSING HER, BUT THE MGR CALMLY TOLD THE LADY THAT SHE WAS IN THE WRONG. WHEN THE WOMAN CONTINUED TO RANT AND RAVE, THE MGR DECIDED TO CANCEL HER RETURN FLT ON THEIR AIRLINE.

Data retrieved from NASA's ASRS site as of July 2007 and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.

Flight attendant report, S80, lga-dfw, passenger with dog refused direct order to put dog in kennel during flight. Passenger supervisor met flight, return trip canceled.