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Cabin attendant report, MD80, dfw-smf, passenger sitting in exit row would not put dog in kennel during flight and for landing. Passenger detained by sheriff and fbi.
| Attributes | |
| ACN | 459018 |
| Time | |
| Date | 199912 |
| Day | Wed |
| Local Time Of Day | 1201 To 1800 |
| Place | |
| Locale Reference | atc facility : zfw.artcc |
| State Reference | TX |
| Environment | |
| Light | Daylight |
| Aircraft 1 | |
| Controlling Facilities | artcc : zfw.artcc |
| Operator | common carrier : air carrier |
| Make Model Name | MD-80 Series (DC-9-80) Undifferentiated or Other Model |
| Operating Under FAR Part | Part 121 |
| Flight Phase | cruise : level |
| Flight Plan | IFR |
| Person 1 | |
| Affiliation | company : air carrier |
| Function | flight attendant : on duty |
| Qualification | flight attendant : currently qualified flight attendant aircraft qualified on : 4 |
| Experience | flight attendant time airline total : 34 flight attendant time total : 34 flight attendant time type : 99 |
| ASRS Report | 459018 |
| Person 2 | |
| Affiliation | company : air carrier |
| Function | flight attendant : on duty oversight : flight attendant in charge |
| Qualification | flight attendant : currently qualified |
| Events | |
| Anomaly | cabin event : passenger misconduct non adherence : published procedure non adherence : far non adherence : company policies |
| Independent Detector | other other : 1 |
| Resolutory Action | other |
| Consequence | faa : investigated Other |
| Supplementary | |
| Problem Areas | Passenger Human Performance Company Cabin Crew Human Performance |
| Primary Problem | Passenger Human Performance |
Narrative:
A passenger seated in yy in exit row refused to place dog in a carrier during the flight and landing. The passenger was verbally abusive to crew. She also jeopardized passenger and crew safety because of dog at exit row not properly contained. Flight attendant #1 took dog and placed in passenger lap 2 rows back just before touchdown. Flight was met by sheriff's department at smf. FAA was notified. Callback conversation with reporter revealed the following information: the reporter stated that the woman with the dog acted like a spoiled brat, and really upset the cabin crew. The local sheriff detained the passenger for questioning at the sacramento airport, but decided it was under federal jurisdiction, so they kept her there till the fbi arrived. The reporter did not know of any further actions taken against the lady.
Original NASA ASRS Text
Title: CABIN ATTENDANT RPT, MD80, DFW-SMF, PAX SITTING IN EXIT ROW WOULD NOT PUT DOG IN KENNEL DURING FLT AND FOR LNDG. PAX DETAINED BY SHERIFF AND FBI.
Narrative: A PAX SEATED IN YY IN EXIT ROW REFUSED TO PLACE DOG IN A CARRIER DURING THE FLT AND LNDG. THE PAX WAS VERBALLY ABUSIVE TO CREW. SHE ALSO JEOPARDIZED PAX AND CREW SAFETY BECAUSE OF DOG AT EXIT ROW NOT PROPERLY CONTAINED. FLT ATTENDANT #1 TOOK DOG AND PLACED IN PAX LAP 2 ROWS BACK JUST BEFORE TOUCHDOWN. FLT WAS MET BY SHERIFF'S DEPT AT SMF. FAA WAS NOTIFIED. CALLBACK CONVERSATION WITH RPTR REVEALED THE FOLLOWING INFO: THE RPTR STATED THAT THE WOMAN WITH THE DOG ACTED LIKE A SPOILED BRAT, AND REALLY UPSET THE CABIN CREW. THE LCL SHERIFF DETAINED THE PAX FOR QUESTIONING AT THE SACRAMENTO ARPT, BUT DECIDED IT WAS UNDER FEDERAL JURISDICTION, SO THEY KEPT HER THERE TILL THE FBI ARRIVED. THE RPTR DID NOT KNOW OF ANY FURTHER ACTIONS TAKEN AGAINST THE LADY.
Data retrieved from NASA's ASRS site as of July 2007 and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.