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Cabin attendant report, S80, lax-ord. On boarding in lax, woman demanded from agent and cabin attendant first class. Not given, became abusive to cabin attendant during meal service and rest of flight.
| Attributes | |
| ACN | 477506 |
| Time | |
| Date | 200006 |
| Day | Tue |
| Local Time Of Day | 1801 To 2400 |
| Place | |
| Locale Reference | airport : lax.airport |
| State Reference | CA |
| Altitude | agl single value : 0 |
| Environment | |
| Light | Dusk |
| Aircraft 1 | |
| Operator | common carrier : air carrier |
| Make Model Name | MD-80 Super 80 |
| Operating Under FAR Part | Part 121 |
| Flight Phase | cruise : level ground : preflight ground : pushback ground : parked |
| Flight Plan | IFR |
| Person 1 | |
| Affiliation | company : air carrier |
| Function | flight attendant : on duty oversight : flight attendant in charge |
| Qualification | flight attendant : currently qualified flight attendant aircraft qualified on : 5 |
| Experience | flight attendant time airline total : 9 flight attendant time total : 3 flight attendant time type : 100 |
| ASRS Report | 477506 |
| Person 2 | |
| Affiliation | company : air carrier |
| Events | |
| Anomaly | cabin event : passenger misconduct non adherence : company policies |
| Independent Detector | other other : cab #1 |
| Resolutory Action | none taken : anomaly accepted |
| Consequence | Other |
| Supplementary | |
| Problem Areas | Passenger Human Performance |
| Primary Problem | Passenger Human Performance |
Narrative:
The passenger, ms X, lax-ord, started the flight by telling the agent and everyone that she had a first class seat. The agent said she did not. Once on the aircraft, she insisted on standing in the first class galley to make sure there were no empty seats. She wanted flight attendant #1 to stow her bags. During the beverage service, she insisted that drinks should be free, because she was supposed to be in first class. She did pay for the drinks. She sat next to a lady with a baby and the passenger with the baby said she would eat later. During the meal service, we were 1/2 through the meal service, ms X came back, yelling that the lady with the baby had been waiting 30 mins for a meal. She was very rude. I told her the lady was going to let me know when she was ready to eat. She was yelling and was very disruptive. I called our company's passenger center next morning.
Original NASA ASRS Text
Title: CABIN ATTENDANT RPT, S80, LAX-ORD. ON BOARDING IN LAX, WOMAN DEMANDED FROM AGENT AND CABIN ATTENDANT FIRST CLASS. NOT GIVEN, BECAME ABUSIVE TO CABIN ATTENDANT DURING MEAL SVC AND REST OF FLT.
Narrative: THE PAX, MS X, LAX-ORD, STARTED THE FLT BY TELLING THE AGENT AND EVERYONE THAT SHE HAD A FIRST CLASS SEAT. THE AGENT SAID SHE DID NOT. ONCE ON THE ACFT, SHE INSISTED ON STANDING IN THE FIRST CLASS GALLEY TO MAKE SURE THERE WERE NO EMPTY SEATS. SHE WANTED FLT ATTENDANT #1 TO STOW HER BAGS. DURING THE BEVERAGE SVC, SHE INSISTED THAT DRINKS SHOULD BE FREE, BECAUSE SHE WAS SUPPOSED TO BE IN FIRST CLASS. SHE DID PAY FOR THE DRINKS. SHE SAT NEXT TO A LADY WITH A BABY AND THE PAX WITH THE BABY SAID SHE WOULD EAT LATER. DURING THE MEAL SVC, WE WERE 1/2 THROUGH THE MEAL SVC, MS X CAME BACK, YELLING THAT THE LADY WITH THE BABY HAD BEEN WAITING 30 MINS FOR A MEAL. SHE WAS VERY RUDE. I TOLD HER THE LADY WAS GOING TO LET ME KNOW WHEN SHE WAS READY TO EAT. SHE WAS YELLING AND WAS VERY DISRUPTIVE. I CALLED OUR COMPANY'S PAX CTR NEXT MORNING.
Data retrieved from NASA's ASRS site as of July 2007 and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.