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|
Attributes | |
ACN | 492490 |
Time | |
Date | 200010 |
Day | Fri |
Local Time Of Day | 1801 To 2400 |
Place | |
Locale Reference | airport : ord.airport |
State Reference | IL |
Altitude | agl bound lower : 0 agl bound upper : 0 |
Environment | |
Light | Night |
Aircraft 1 | |
Operator | common carrier : air carrier |
Make Model Name | MD-80 Super 80 |
Operating Under FAR Part | Part 121 |
Flight Phase | ground : parked ground : preflight |
Flight Plan | IFR |
Person 1 | |
Affiliation | company : air carrier |
Function | flight attendant : on duty oversight : flight attendant in charge |
Qualification | flight attendant : currently qualified flight attendant aircraft qualified on : 7 |
Experience | flight attendant time airline total : 12 flight attendant time total : 12 |
ASRS Report | 492490 |
Person 2 | |
Affiliation | company : air carrier |
Function | flight attendant : on duty |
Qualification | flight attendant : currently qualified |
Events | |
Anomaly | cabin event : passenger misconduct non adherence : company policies non adherence : far non adherence : published procedure |
Independent Detector | other other : rptr #3 |
Resolutory Action | other |
Consequence | Other |
Supplementary | |
Problem Areas | Company Passenger Human Performance |
Primary Problem | Passenger Human Performance |
Narrative:
Myself and the rest of the crew arrived late to the plane and it was already boarded with passenger by a stand-by crew. The stand-by flight attendants told us about a man in the back of maintenance cabin who appeared to be intoxicated, boarded with a cocktail, and intentionally pushed one of the flight attendants because she was in his way. The gate agents said the passenger was disruptive in the gate area. The captain wanted someone to warn the passenger, and an agent manager arrived. The manager said to him 'you will not be served alcohol...' and the passenger said 'I paid a lot of money....' the agent repeated himself and asked the passenger if he understood and agreed. The passenger held up his newaspaper and read it, ignoring and not responding to the agent. I and the captain agreed, since the passenger was not cooperating, that he should be removed. The agent called the airport police. 4 officers arrived and quietly escorted the passenger off the aircraft. The passenger paused on the way out and said sarcastically to me (I was in first galley) 'you did a good job.' I never spoke to the passenger. He had no checked bags.
Original NASA ASRS Text
Title: CABIN ATTENDANT RPT, S80, ORD-YYZ. INTOXICATED MAN BOARDED WITH COCKPIT IN HAND. WAS DISRUPTIVE IN BOARDING AREA. CAPT HAD SUPVR WARN PAX, POLICE REMOVED PAX.
Narrative: MYSELF AND THE REST OF THE CREW ARRIVED LATE TO THE PLANE AND IT WAS ALREADY BOARDED WITH PAX BY A STAND-BY CREW. THE STAND-BY FLT ATTENDANTS TOLD US ABOUT A MAN IN THE BACK OF MAINT CABIN WHO APPEARED TO BE INTOXICATED, BOARDED WITH A COCKTAIL, AND INTENTIONALLY PUSHED ONE OF THE FLT ATTENDANTS BECAUSE SHE WAS IN HIS WAY. THE GATE AGENTS SAID THE PAX WAS DISRUPTIVE IN THE GATE AREA. THE CAPT WANTED SOMEONE TO WARN THE PAX, AND AN AGENT MGR ARRIVED. THE MGR SAID TO HIM 'YOU WILL NOT BE SERVED ALCOHOL...' AND THE PAX SAID 'I PAID A LOT OF MONEY....' THE AGENT REPEATED HIMSELF AND ASKED THE PAX IF HE UNDERSTOOD AND AGREED. THE PAX HELD UP HIS NEWASPAPER AND READ IT, IGNORING AND NOT RESPONDING TO THE AGENT. I AND THE CAPT AGREED, SINCE THE PAX WAS NOT COOPERATING, THAT HE SHOULD BE REMOVED. THE AGENT CALLED THE ARPT POLICE. 4 OFFICERS ARRIVED AND QUIETLY ESCORTED THE PAX OFF THE ACFT. THE PAX PAUSED ON THE WAY OUT AND SAID SARCASTICALLY TO ME (I WAS IN FIRST GALLEY) 'YOU DID A GOOD JOB.' I NEVER SPOKE TO THE PAX. HE HAD NO CHKED BAGS.
Data retrieved from NASA's ASRS site as of July 2007 and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.